Mental Health Customer Service Representative (Remote)

Myriad Genetics•Salt Lake City, UT

1d•$42,500 - $48,900•Remote

About The Position

The Patient Advocate serves as a front-line representative and the face of the organization for clinics, physicians, medical staff, and patients. The role handles complex inbound and outbound inquiries and coordinates testing services, providing empathetic support and helping ensure orders, documentation, testing, and billing processes are handled accurately and promptly. The employee spends approximately 60–80% of their time on the phone and independently manages assigned work while meeting production and quality metrics.

Requirements

High school diploma or equivalent and at least 1 year of relevant experience, or an associate or bachelor's degree.
Excellent interpersonal and communication skills.
Excellent listening, transcribing, and self-review skills.
PC experience, including familiarity with Excel, Word, the Internet, and email.
Ability to manage several tasks simultaneously, often under pressure.
Excellent organizational and task management skills, with professional judgment.
Problem-solving ability and interest in identifying patterns.
Hardworking, collaborative approach and willingness to support others.

Nice To Haves

Fluency in Spanish is preferred or encouraged.
Higher net typing speed is preferred.

Responsibilities

Review test request forms and documentation submitted with patient specimens to ensure accurate and timely testing.
Work with healthcare providers to complete required documentation and sample submission.
Confirm insurance eligibility and benefit levels.
Communicate with patients about insurance benefits, test information, the testing process, and turnaround time.
Handle phone inquiries, spending approximately 60–80% of work time on the phone.
Independently manage assigned work and meet production and quality metrics.
Coordinate across technology, revenue cycle, field sales, and laboratory teams to support prompt handling of orders and billing processes.
Identify issues and trends and collaborate with the team and leadership to develop best practices and improve customer service.
Participate in the Quality Assurance plan.
Comply with applicable CLIA and HIPAA regulations.