Mental Health Court Case Manager #1905 - Mental Health Court - Unassigned Division

Hamilton County•Chattanooga, TN

4d•Onsite

About The Position

Under general supervision, performs a variety of casework duties in support of the Mental Health Court Program. This role provides critical client support to justice-involved mental health consumers, family members, and designated others. The position implements program activities, links, monitors, and coordinates consumer services through treatment providers and community resources. The Case Manager participates in Mental Health Court staffings and dockets, providing updates on client progress. Additionally, the role participates in research and program evaluation and provides statistics as requested by administration. This is a Fair Labor Standards Act defined Exempt Position, meaning employees are paid a salary rather than an hourly wage and are excluded from minimum wage and overtime regulations. Hamilton County Government expects employees in this position to complete assigned work regardless of the hours involved.

Requirements

A Bachelor’s Degree in Social Services, Public or Community Health, Family and Consumer Science, Criminal Justice, Public Administration, or a related field and one (1) year of direct work experience in case management, in the field of mental health, counseling, or probation/parole.
An Associate’s Degree in Social Services, Public or Community Health, Family and Consumer Science, Criminal Justice, Public Administration, or a related field and three (3) years of direct work experience in case management, in the field of mental health, counseling, or probation/parole.
The equivalent of a high school diploma and five (5) years of direct work experience in case management, in the field of mental health, counseling, or probation/parole.
A valid driver’s license is required.
Knowledge of applicable State of Tennessee statutes, rules, administrative orders, policies and procedures, applicable Federal rules and requirements.
Knowledge of Hamilton County Policies and Procedures.
Knowledge of evidence-based practices associated with Mental Health Courts.
Knowledge of social work and mental health methods, practices, and procedures.
Knowledge of trauma-informed care practices.
Knowledge of the basic principles and practices of case management and supervision.
Knowledge of the basic principles of record keeping and records management.
Knowledge of legal terminology and court processes and procedures.
Knowledge of community resources and services.
Skill in reading, understanding, interpreting, and applying Tennessee statutes, rules, administrative orders, policies and procedures, applicable Federal rules and requirements and Hamilton County Policies and Procedures.
Skill in identifying, recommending, and applying community resources and services to individual needs.
Skill in conducting interviews, gathering data, and developing and presenting a variety of reports, including the maintenance of confidential information.
Skill in practicing cultural sensitivity and emphasizing a safe and respectful environment for all applicants, participants, and staff.
Skill managing upset and/or confrontational participants or family members.
Skill reading, analyzing, and interpreting medical records and information.
Skill utilizing verbal and written communication in providing presentations, counseling, educational materials, and instructions related to mental health information.
Skill providing case management to indigent and underserved populations.
Skill utilizing customer service/public relations techniques when responding to inquiries and complaints.
Skill establishing and maintaining effective working relationships.
Skill in operating a personal computer utilizing a variety of software applications.
Prior to operating a County-owned vehicle, all employees are required to complete the HC Defensive Driving course and/or or an Emergency Vehicle Operations Course (EVOC) provided at the department level.

Nice To Haves

Master’s Degree in Social Work or Criminal Justice is preferred.
Bilingual (English/Spanish) speaking applicants are preferred.

Responsibilities

Supervises and oversees individuals placed in Mental Health Court (MHC) as an alternative to incarceration.
Provides daily intensive case management to identified participants.
Conducts interviews to verify suitability for the program and to ensure applicants understand program requirements.
Identifies physical, social, and emotional needs of participants.
Supports individuals in identifying and building upon their strengths.
Develops problem-solving skills and self-efficacy of individuals served.
Addresses issues with individuals experiencing mental health and related stresses.
Compiles information relating to criminal justice matters, family and personal history, education, work experience, and health records.
Meets with participants, family members, friends, and other affected parties as necessary.
Liaises with other members of the Mental Health Court team and treatment providers to ensure a continuum of care and adherence to evidence-based practices.
Advocates for participants and their needs.
Appears and testifies in court.
Manages, oversees, and supervises a caseload of identified Mental Health Court participants.
Teaches participants and/or family members about their conditions and preventative measures to maintain or improve their condition.
Refers participants to appropriate resources in the community.
Develops and implements documentation protocols.
Maintains, updates, and manages files, records, and other paperwork associated with individual files and the entire caseload.
Develops, updates, and maintains statistical and related records and reports.
Conducts interviews with participants on a scheduled and unscheduled basis.
Determines compliance with court-ordered conditions of assignment.
Identifies and proposes modifications to the Care Coordination Plan as appropriate.
Develops protocol and policy changes to meet needs.
Prepares and submits court documents, forms, and other items necessary for court records and information.
May work a varied schedule that may sometimes include evenings, weekends, and/or holidays.
Attends, works with, and participates in special projects, assignments, and/or work locations.
Works with volunteers, community resources, and others as needed to accomplish goals and objectives of the area of assignment.
Compiles, maintains, and provides status and statistical reports.
Conducts urinalysis testing on participants as requested.
Meets with participants in jail, at treatment providers, in court, and at other places as necessary.
Performs other related duties as assigned.