Court Operations Associate, Mental Health Division, Fourth Judicial District

Minnesota Judicial Branch•Minneapolis, MN

2d•$44,788 - $73,999•Hybrid

About The Position

Hennepin County District Court is hiring a Court Operations Associate assigned to Mental Health in the Probate/Mental Health Division. The division manages probate cases, civil commitment filings, and criminal competency cases and calendars. The role involves varied administrative assignments in a diverse, professional, fast-paced, high-volume electronic environment. Associates work independently and with a team, using judgment and available resources while providing accurate, timely service to court users. The division is located in the Hennepin County Government Center in downtown Minneapolis. The position typically works Monday through Friday, 8:00 a.m. to 4:30 p.m., with some flexibility based on business needs. Work is primarily onsite, with occasional remote work on a team rotation depending on business needs; reliable internet is required when working remotely. The position is AFSCME-represented and non-exempt under the Fair Labor Standards Act. Applicants need a high school diploma or equivalent and one year of relevant experience, or an equivalent combination of post-high-school education and experience totaling one year. Relevant experience may include customer service, administrative, office, or clerical work. Equivalent years of related experience may substitute for listed education requirements.

Requirements

High school diploma or equivalent and one year of relevant job experience, or an equivalent combination of post-high-school education and experience totaling one year.
Team-oriented approach, positive attitude, and ability to build and maintain respectful, effective relationships with the public, stakeholders, and court staff.
Ability to provide customer service that meets or exceeds expectations while complying with court policies and procedures.
Reliability and ability to meet commitments and keep projects on task.
Ability to multitask, maintain accuracy, work under pressure, and perform in a high-volume, fast-paced environment.
Ability to learn, apply, and explain instructions, policies, statutes, rules, procedures, and systems to court partners and the public.
Proficiency with electronic document applications such as Microsoft Office Suite, Google Docs, or Adobe Acrobat, and ability to learn other job-related software.
Ability to manage and coordinate complex calendars, including scheduling, prioritizing, and adjusting appointments or hearings.
Effective verbal and written communication with attorneys, court staff, judicial officers, and the public.
Ability to comply with data privacy laws and maintain confidential information.
Ability to demonstrate cultural sensitivity, patience, and understanding in performing work duties.

Nice To Haves

Knowledge of and working experience with eFile and Serve (EFS) and Microsoft Office applications.
Experience preparing, drafting, editing, and proofreading court orders, forms, correspondence, and documents for electronic submission.
Detail-oriented and analytical approach.
Strong organizational skills.
Experience providing exceptional customer service in a high-volume, fast-paced environment.
Experience working closely with attorneys, judicial officers, and other professionals.

Responsibilities

Process mental health cases, including high-level case processing and data entry using court technology systems.
Manage and maintain complex calendars; serve as the primary contact for hearing scheduling and adjust to last-minute changes.
Assist and communicate with court users professionally and respectfully at the front counter, by phone, during court hearings, and electronically.
Coordinate and collaborate with team members to support efficient and accurate case processing.
Review and process filings for timeliness, statutory compliance, and proper document security in accordance with applicable policies and procedures.