Court Operations Associate, Probate Division, Fourth Judicial District

Minnesota Judicial Branch•Minneapolis, MN

5d•$44,788 - $73,999•Hybrid

About The Position

Hennepin County District Court is seeking a Court Operations Associate for the Probate/Mental Health Division, specifically assigned to Probate. This division handles approximately 5,000 Probate cases (trusts, estates, guardianship/conservatorship) and 1,500 new Civil Commitment case filings annually, as well as criminal Rule 20.01 cases. The role involves performing a variety of administrative assignments requiring excellent customer service, attention to detail, and technological skills in a fast-paced, high-volume, electronic environment. The position is AFSCME-represented and located in the Hennepin County Government Center in downtown Minneapolis. Typical hours are Monday-Friday, 8:00 a.m. - 4:30 p.m., with some flexibility. This position is currently working primarily onsite with occasional remote work on a rotation with the team, depending on business needs. A reliable internet connection is required for remote work.

Requirements

High school diploma or equivalent, and one (1) year of relevant job experience OR equivalent amount of post-high school education and experience totaling one year.
Customer service, administrative work, office, and clerical work experience.
Team-oriented, with a positive attitude and the ability to establish and maintain respectful, effective relationships with the public, stakeholders, and court staff
Ability to provide a level of customer service that meets/exceeds customer expectation and satisfaction while complying with court policies and procedures
Reliable, with the ability to meet commitments and keep work projects on task
Ability to multi-task, maintain accuracy, work well under pressure and work in a high volume, fast-paced work environment
Ability to learn, apply, and explain instructions, policies, statutes, rules, procedures, and systems to court partners and the general public
Proficient with electronic document applications, such as Microsoft Office Suite, Google Docs, or Adobe Acrobat, with the ability to learn other job-related software
Ability to communicate effectively verbally and in writing with attorneys, court staff, judicial officers, and the general public
Ability to comply with data privacy laws and maintain confidential information
Ability to professionally exhibit cultural sensitivity, patience, and understanding in the course of work duties

Nice To Haves

Knowledge and working experience with eFile and Serve (EFS) and Microsoft Office applications
Experience preparing, drafting, editing, and proofing court orders, forms, correspondence, and documents for electronic submission
Detail-oriented and analytical
Strong organizational skills
Experience providing exceptional customer service in a high volume, fast-paced environment
Experience working closely with attorneys, judicial officers, and other individuals in professional roles

Responsibilities

Accurately complete administrative work by performing high level case processing and data entry work for probate cases utilizing court technology systems to assure equal access for the fair and timely resolution of cases and controversies
Provide excellent customer service by assisting and communicating with court users in a professional, courteous, and respectful manner to ensure the customer's needs are effectively met at the front counter, over the phone, in court hearings, or through electronic means
Coordinate, communicate, and collaborate on work with team members to ensure efficient and accurate case processing
Review and process all filings for timeliness, statutory compliance, and proper document security as required by local and court-wide policies and procedures