Mental Health Client Care Coordinator

SoLuna Mental Wellness•The Woodlands, TX

8d•Hybrid

About The Position

SoLuna Mental Wellness is seeking two part-time Client Care Coordinators to join their team. This role is ideal for individuals studying to become therapists who are looking for a job that connects to their future career goals. The Client Care Coordinator will be the first point of contact for clients, helping them feel heard and guiding them toward an appointment. This position involves significant phone-based interaction, requiring warmth, good listening skills, and attention to detail. The role offers an opportunity to learn about client intake processes, work with clinical and business teams, and gain experience in a local therapy practice while completing a degree. SoLuna is a collaborative, in-person practice in The Woodlands, offering a range of mental health services and emphasizing a human-centered approach to care.

Requirements

Enrolled in a master's program in counseling, MFT, social work, or a related field
Enjoy talking with people, even on a busy phone line
Ability to put strangers at ease without sounding scripted or pushy
Ability to notice when someone needs more time and guide the conversation toward a useful next step
Organized, dependable, and committed to follow-up

Nice To Haves

Scheduling experience
Customer service experience
Call center experience
Healthcare office experience
Spanish language proficiency

Responsibilities

Answer calls promptly and help clients feel heard and welcome
Ask thoughtful questions, explain services, and match clients with an appropriate provider
Follow up with new inquiries, unscheduled clients, and waitlists
Schedule and confirm appointments, fill openings, and coordinate with therapists and the business team
Explain insurance and expected costs clearly, and collect payment information and deposits per practice policy
Keep accurate records, protect confidentiality, and follow through on every open inquiry