Mental Health Client Care Coordinator
About The Position
SoLuna Mental Wellness is seeking two Client Care Coordinators to join their team. This role is ideal for individuals pursuing a master's degree in counseling, MFT, social work, or a related field, offering a chance to connect with the mental health field while completing their studies. The Client Care Coordinator will be the first point of contact for clients, providing a warm and welcoming experience, listening to their needs, and guiding them toward scheduling an appointment. This position involves active, phone-centered communication, requiring strong listening skills and attention to detail. The role offers insight into how individuals access mental health care, collaboration with clinical and business teams, and opportunities for training and mentorship. SoLuna is a collaborative, in-person practice in The Woodlands serving diverse individuals, families, and communities in the Houston area, offering therapy, psychiatry, psychological assessments, and groups.
Requirements
- Enrolled in a master's program in counseling, MFT, social work, or a related field
- Enjoy talking with people, even on a busy phone line
- Ability to put strangers at ease without sounding scripted or pushy
- Ability to notice when someone needs more time and guide the conversation toward a useful next step
- Organized, dependable, and committed to follow-up
Nice To Haves
- Scheduling experience
- Customer service experience
- Call center experience
- Healthcare office experience
- Spanish language proficiency
Responsibilities
- Answer calls promptly and help clients feel heard and welcome
- Ask thoughtful questions, explain our services, and match clients with an appropriate provider
- Follow up with new inquiries, unscheduled clients, and waitlists
- Schedule and confirm appointments, fill openings, and coordinate with therapists and the business team
- Explain insurance and expected costs clearly, and collect payment information and deposits per practice policy
- Keep accurate records, protect confidentiality, and follow through on every open inquiry
Benefits
- 401(k)
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- Flexible work from home options available
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
