Client Coordinator- Mental Health Group Practice

Healing Springs Wellness Center•Plantsville, CT

10d•Hybrid

About The Position

The Client Care Coordinator plays an essential role in creating a welcoming, seamless experience for clients while supporting efficient day-to-day practice operations. This position manages client communication, scheduling, insurance verification, intake coordination, and other administrative needs. The ideal candidate has experience in a healthcare, behavioral health, or case management and is organized, proactive, professional, and compassionate. They enjoy creating systems that improve access to care, support the clinical team, and help clients feel informed and cared for from their first contact with Healing Springs Wellness Center.

Requirements

Professional and approachable, with the ability to identify client needs.
Ability to multitask, prioritize, and manage diverse responsibilities.
Excellent verbal and written communication, including grammar and spelling.
Familiarity with medical terminology and mental health services is preferred.
Experience with electronic medical record systems, preferably Therapy Notes.
Respect for diverse backgrounds; bilingual skills are a plus.
Self-motivated and organized, with a proactive approach to administrative duties.

Nice To Haves

Experience in a healthcare, behavioral health, or case management.

Responsibilities

Provide warm, professional customer service via in-person, phone, and email interactions.
Manage client scheduling and ensure accurate client records and insurance verification.
Address client inquiries about services, scheduling, and treatment options promptly.
Educate clients on available services, integrating upselling opportunities to enhance their wellness journey.
Maintain a welcoming, organized, and well-stocked office space.
Manage office supplies, vendor relationships, and equipment maintenance.
Collaborate with the billing team to handle insurance verification and payment inquiries.
Prepare monthly reports on client appointments, cancellations, and office metrics.
Uphold HIPAA-compliant record-keeping for all client interactions.
Use interpersonal skills and sales experience to support client retention and promote wellness services.
Participate in marketing and outreach efforts, including follow-up calls and community engagement.
Stay informed about all center services to effectively educate and guide clients.
Coordinate staff meetings and events.
Foster a positive, collaborative work environment aligned with Healing Springs’ values.
Maintain professionalism, consistent attendance, and embody the center’s mission of compassionate care.