Mental Health Care Coordinator (Bilingual French)

Homewood Health Centre • Montreal, QC

15d • $21 - $24 • Remote

About The Position

Make a difference in a growing, innovative mental health organization and centre
of excellence in people-centered care. Work with supportive colleagues who are
passionate about improving lives and champions for quality and continuous
learning.

Interested in gaining front line experience in mental health? Would you like to
develop skills in conducting risk assessments and initial intake screening in
order to explore and evaluate the needs of a very diverse clientele?

As a Mental Health Care Coordinator, you will be an integral part of a
collaborative team focused on delivering seamless services and programs to our
clients and customers.

Homewood Health’s Client Services Center is offering you a unique opportunity
for an entry level position connected to the clinical field! The Mental Health
Care Coordinator role provides a structured learning experience as well as a
stepping-stone towards our specialized teams providing a continuum of quality
care in mental health for individuals and organizations. Homewood also has
potential internship possibilities within the organization that support career
progression.

This is a 24/7 operation including statutory holidays so we need you to be
available for days, afternoons, nights. This is a Work from Home position. Your
home office work environment will need to be safe by Occupational Health and
Safety standards, quiet, with few distractions and overall conducive to working
productively, effectively and confidentially. You will require consistent
internet capability of at least 75 Mbps, download speed. We will provide you
with a computer, telephone and headset. Your office set up must allow the
telephone to be connected physically, by cable, to your router.

If you are looking for a company that is constantly moving forward in pursuit of
successful outcomes, get ready to love it here!

Requirements

• Excellent command of English and French, both verbal and written
• University degree is preferable; however, a combination of experience and related education will be taken into consideration
• Proficiency with Microsoft Office (Word, Outlook) is required, as well as the ability to learn and adapt to new systems
• Ability to listen and to remain calm and empathetic under stressful situations

Responsibilities

• Coordinate Employee and Family Assistance Program (EFAP) services including but not limited to counselling, legal, financial, and nutritional services both over the phone and by e-mail communication
• Ensure clients are matched appropriately with the service and with a clinical professional
• Enter client data into the electronic records system while responding to incoming telephone calls
• identify crisis calls and conduct risk assessments, coordinate transfers to Specialists and provide safety planning if necessary
• Respond to client complaints or challenges and feedback regarding EFAP services and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level