Mental Health Assistant - Full Time - Days - Shift/Hours Varies - Atlantic Health Morristown Medical Center, NJ

Atlantic Health System•Morristown, NJ

9h•Onsite

About The Position

Serves as the first point of contact for patients, families, referring providers, and internal staff seeking behavioral health services. This role is responsible for providing excellent customer service, gathering clinical and demographic information, conducting preliminary screenings, scheduling appointments, and providing referrals or information as appropriate. The representative ensures callers are connected with the right level of care quickly, safely, and compassionately. At Atlantic Behavioral Health, we know behavioral health plays a significant role in the healing process – not just for patients dealing with mental health disorders or substance abuse, but also for those recovering from injuries, surgeries, diseases, and other conditions. We help them cope with the stress and emotional challenges caused by such physical ailments. Our behavioral health team features highly trained psychiatrists, psychologists, social workers, and licensed clinicians. We provide a variety of mental health services on an inpatient and outpatient basis, including intensive outpatient programs.

Requirements

Full Time
Days
Shift/Hours Varies

Responsibilities

Answer inbound calls in a timely, professional, and compassionate manner.
Gather demographic, insurance, and preliminary clinical information to assess needs.
Conduct scripted behavioral health screening questions (where applicable) to determine appropriate level of care or next steps (e.g., Outpatient, IOP, Partial Hospitalization, Emergency Services).
Document all call details accurately in the electronic health record (EHR) and/or call management system.
De-escalate distressed callers when possible and involve clinical staff when necessary.
Route urgent/crisis calls to appropriate clinical staff or crisis teams immediately.
Schedule appointments for behavioral health services according to established workflows.
Provide callers with information about program services, locations, and hours of operation.
Assist with electronic referrals and manage referral work queues.
Ensure accurate and timely data entry into call logs, EHR, and scheduling platforms.
Follow up on voicemails and return missed calls within established timeframes.
Participate in training sessions, and quality improvement initiatives.
Maintain confidentiality and comply with all HIPAA and organizational privacy standards.

Benefits

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance