Mental/Behavioral Health Intake Analyst

CNS Healthcare Careers • Pontiac, MI

19h • Hybrid

About The Position

CNS Healthcare is seeking candidates passionate about advancing integrated mental and physical healthcare and eliminating stigma. Our Intake Analysts support new individuals seeking mental health and substance use services by embracing a trauma-informed approach, using motivational interview techniques, and conducting comprehensive biopsychosocial assessments to determine the appropriate level of care. They also provide program orientation and detailed information about services. The ideal candidate demonstrates competency in initial case management, comprehensive biopsychosocial assessments, and support for new individuals. They must maintain up-to-date knowledge of legal issues and civil rights applicable to mental health service providers, including commitment laws, duty to warn/protect, guardianship, ADA, and the Mental Health Code.

Requirements

• Master’s degree in Social Work, Counseling, Psychology, or Marriage and Family Therapy
• State licensure: Limited-Licensed Master’s Social Worker (LLMSW), Licensed Master’s Social Worker (LMSW), Limited-Licensed Professional Counselor (LLPC), Licensed Professional Counselor (LPC), Limited-Licensed Marriage and Family Therapist (LLMFT), Licensed Marriage and Family Therapist (LMFT), Temporary Limited-License Psychologist (TLLP), OR Limited-Licensed Psychologist (LLP)
• At least 3 years of full-time experience in the human services field.
• Valid and unrestricted Michigan Driver’s License
• Reliable transportation and current proof of auto insurance
• Working knowledge and understanding of mental illness, medications used in treating psychiatric disorders, and knowledge and experience with other interventions used to treat psychiatric disorders
• Working Knowledge of Person Centered Planning and clinical compliance practices
• Working knowledge of conflict resolution and crisis intervention
• Working knowledge of legal issues and civil rights applicable to providers of mental health services; such as commitment laws and procedures, duty to warn, duty to protect, guardianship, conservatorship, payee, Americans with Disabilities Act, the Mental Health Code.
• Proficient with computers and Microsoft office products
• Proficient in the use of electronic health records (EHRs)
• Ability to work closely with persons with mental or physical limitations
• Ability to understand and value cultural and ethnic differences, their alternatives perspectives, lifestyles, etc.
• Ability to write clear, concise reports and the ability to formulate and implement an effective treatment plan.
• Ability to work collaboratively and build positive working relationships
• Ability to recognize the importance of collecting and reporting on outcome data
• Ability to apply methods for measuring the multiple variables of treatment outcome
• Ability to communicate effectively, professionally, and courteously
• Ability to use discretion and judgmental when handling matters of a sensitive or confidential nature
• Advanced time management, problem solving, customer service, interpersonal, and conflict resolution skills
• Ability to be forward thinking and take initiative to accomplish goals and objectives of the department

Nice To Haves

• Prior experience in a community mental health setting.

Responsibilities

• Ensure that the individual’s needs are identified and initially met through innovative and clinically effective methods.
• Provide program orientation and detailed information to new individuals.
• Complete all required admission paperwork: initial assessment and initial treatment planning as well as level of care assessment tools (LOCUS, CAFAS/PECFAS, DLA-20, etc.), NOMs and Substance Use Assessments.
• Assign newly admitted cases to the various levels of care and notify Team Supervisor of assignment.
• Participate in discharge planning with hospitals as needed.
• Coordinate efforts with local law enforcement agencies, jail systems, hospitals, Common Ground, and other external agencies to provide services for individuals who may be candidates for mental health services or jail diversion.
• Act as a hospital liaison with contracted hospitals for transitioning of individuals from inpatient settings to CNS Healthcare.
• Work with other provider agencies in addressing the needs of individuals preparing to transition from various systems to the outpatient adult system.
• Engage individuals into treatments that are frequently hospitalized, and those that continue to refuse treatment.
• Utilize formal and informal assessment practices in order to respond to the needs, desires and interests of individuals.
• Participate in outreach activities that target community agencies and facilities such as jails, shelters for homeless, hospitals, etc.
• Perform intake office coverage duties as assigned.
• Use motivational interviewing strategies to engage and provide service to individuals.
• Utilize a trauma-informed approach to deliver services.
• Complete all required documentation completely, accurately, and in accordance with CNS policy.
• Meet direct service productivity and documentation standards per agency and program expectations.
• Ensure that the CNS Healthcare standards of service are applied to interactions with individuals served, guests, and staff.
• Participate in and promote departmental and agency quality improvement initiatives.
• Assume responsibility for professional growth by current reading and attendance at educational programs and conferences.
• Maintain knowledge and compliance with established policies and procedures, corporate compliance program, code of ethics, applicable federal, state, and local laws and regulations, HIPAA standards, and other regulatory programs.
• Perform other related duties as assigned.

Benefits

• Comprehensive medical insurance options
• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retirement program with generous company default contribution and match
• Generous PTO program starting at 18 days annually
• 16 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level