Behavioral Health Intake

MVP Health Care • US NY Remote, NY

2d • $20 - $27 • Remote

About The Position

As a Behavioral Health Intake Associate, you will serve as the first point of contact for members, providers, and facilities seeking behavioral health services. This role is ideal for a detail-oriented professional who enjoys working in a fast-paced environment, managing multiple priorities, and ensuring accurate and timely processing of service requests. You will play a critical role in reviewing authorization requirements, creating and assigning cases, and facilitating communication between members, providers, and internal teams to support quality behavioral healthcare delivery.

Requirements

• High School Diploma or equivalent.
• 1–2 years of experience in a clerical or administrative role within a fast-paced office environment.
• 1–2 years of healthcare or medical office experience with direct interaction with healthcare providers.
• 1–2 years of customer service experience.
• Proficiency in Microsoft Outlook and Microsoft Word.
• Intermediate computer and keyboarding skills.
• Strong organizational and time management skills.
• Ability to manage repetitive tasks with a high degree of accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently and effectively prioritize multiple assignments.
• Knowledge of HIPAA regulations and commitment to maintaining confidentiality.

Responsibilities

• Serve as the primary point of contact for incoming behavioral health service requests from providers, facilities, members, and authorized representatives.
• Receive and process requests via phone, fax, email, and mail.
• Review and interpret authorization and notification requirements in accordance with contracts, policies, procedures, and benefit plans.
• Create, document, and assign cases accurately and efficiently.
• Communicate authorization determinations and requests for additional information to providers through phone, email, and fax.
• Ensure timely and accurate case management while maintaining high service standards.
• Protect confidential health information and maintain compliance with HIPAA and privacy regulations.
• Support operational excellence by identifying opportunities for process efficiency and workflow improvement.

Benefits

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED