Memory Maker, Banff Gondola
About The Position
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. This job is posted as part of our seasonal hiring for Spring/Summer, 2026, part time seasonal roles available!
Requirements
- Passion for delivering exceptional guest service and creating memorable experiences
- Strong knowledge (or willingness to learn) about the Banff Gondola and the surrounding natural environment
- Confident speaking to both individuals and large groups
- Proactive and comfortable initiating guest interactions
- Friendly, approachable, and team-oriented mindset
- Excellent communication skills with guests and team members
- Ability to work independently while staying connected to the team
- Creative mindset with a desire to enhance the guest experience
- Strong attention to detail
- Reliable, energetic, and self-motivated
- Ability to remain calm and make thoughtful decisions under pressure
- Comfortable delivering interpretive content aligned with Pursuit standards
- Fluent in English (written and spoken)
- Physically capable of standing, walking, and working in a dynamic indoor/outdoor environment
- Able to maintain high service standards in all weather conditions
- Must consent to a criminal record check in alignment with our “Always Honest” value
Nice To Haves
- Previous guiding experience
- Second language
- First Aid certification
Responsibilities
- Assist with setup, delivery, and takedown of programming elements and activities
- Assist guest speakers, performers, or facilitators during scheduled programming
- Deliver exceptional hospitality
- Proactively engage guests—welcome them warmly and offer assistance before they ask
- Anticipate guest needs and go above and beyond to elevate their experience
- Identify opportunities to engage and assist guests
- Provide clear wayfinding and guidance to key locations
- Deliver interpretive information aligned with Pursuit storytelling standards
- Coordinate daily Guest Experience operations to ensure smooth service delivery and effective on-the-spot problem solving
- Assist with guest photos and create engaging, positive interactions
- Build strong knowledge of Banff Gondola and Pursuit offerings
- Share insights on the Canadian Rockies, including wildlife, geology, and local history
- Assist with managing guest flow and congestion throughout the building
- Maintain cleanliness and presentation of guest-facing areas
- Support Health & Safety initiatives and best practices
- Work closely with the guest experience team and collaborate with other departments to ensure consistent communication and guest messaging
Benefits
- Free access to Pursuit attractions and 50% off for friends
- Discounts on hotel stays, dining, and retail
- Access to subsidized mental health and wellness resources
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
