Memory Care Director - The Residence at Pearl Street

LCB Senior Living•Reading, MA

3d•$80,000 - $86,000•Onsite

About The Position

The Memory Care Director, referred to in the description as the Reflections Director, is responsible for the efficient operation and overall day-to-day management of the Reflections Program. The director provides a therapeutic environment that supports each resident’s physical, social, and psychological well-being, and teaches the community team to engage residents in programming. The Habilitation Model guides the program. In coordination with the Residence Care Director, the director manages the program and participates in resident care planning. The role also includes hiring, evaluating, scheduling, supervising, and monitoring staff in accordance with LCB Senior Living policies. The director assesses the program’s needs and opportunities for growth, maintains departmental budgets, and develops quality improvement, strategic planning, and environmental safety processes. The director plans and leads programming that meets residents’ mental, physical, spiritual, and social needs; communicates with associates, residents, families, and the company; and coordinates family meetings and education. The position works with sales, marketing, resident services, and the broader management team on prospective move-ins, community outreach, staff training, care coordination, and program resources. It also ensures appropriate documentation, staff reviews and training, incident follow-up, required staffing coverage, and compliance reporting.

Requirements

Demonstrated experience with the memory impairment population.
Supervisory management skills.
Computer literacy and familiarity with office software, including word processing, spreadsheets, database managers, presentation software, and calendar/newsletter software.
Ability to handle multiple priorities.
Knowledge of dementia care for seniors in accordance with LCB Senior Living policy and current state and local standards.
Ability to handle emergency situations calmly and completely.
Certificates or education required by applicable state or federal regulatory agencies.
Valid driver’s license and ability to drive the community vehicle if required.

Nice To Haves

Experience in human service management, housing management, and/or nursing home management.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, coworkers, and the surrounding community.
Represent and interact positively with prospective residents, family members, and professionals to support community occupancy growth.
Direct the overall management and administration of the Reflections Program.
Manage the Reflections Program in conjunction with the Residence Care Director.
Evaluate and assess the program on an ongoing basis to identify needs and opportunities for growth.
Maintain departmental budgets.
Maintain open and timely communication with associates, residents, families, and LCB Senior Living regarding the program.
Develop and implement quality improvement, strategic planning, and environmental safety processes to maintain a safe and secure environment.
Plan, develop, organize, implement, and direct programming inside and outside the Residence to meet residents’ mental, physical, spiritual, and social needs.
Coordinate and conduct family meetings, family education, and care seminars.
Work with the Sales and Marketing Director and Resident Services Director to review prospective move-ins to the Reflections Program.
Coordinate with the Sales and Marketing Director on community outreach and partnerships with local service resources.
Ensure program associates have the resources needed to perform their duties efficiently and economically.
Work with the management team to plan and implement staff orientation and dementia-care training.
Coordinate with the Resident Care Director on resident care planning; ensure appropriate staff use care plans, effective communication across work shifts, and confidentiality of resident information.
Build effective relationships with community RCAs and coordinate interdisciplinary team activities to support quality care.
Ensure proper documentation of Reflections Program services.
Work with families to facilitate smooth transfers or move-outs from the program.
Ensure timely completion of associate reviews.
Ensure counseling, retraining, and corrective action are administered fairly and according to community and LCB Senior Living policies.
Ensure incident and accident reports are completed and reviewed, implement changes through appropriate channels, and ensure communication with LCB Senior Living and state compliance reporting.
Ensure required program staffing schedules and backup coverage are maintained, if applicable.
Perform and attend in-services as required.
Participate in the Manager-on-Duty Program.
Perform other duties as requested.