Memory Care Administrator -Licensed RCF

Avamere • Sherwood, OR

10d • Onsite

About The Position

The Memory Care Administrator is responsible for facility operations, community relations, resident and family engagement, financial performance, and regulatory compliance. The administrator creates and executes business plans, develops the team, and works to make the facility a preferred senior living community while growing revenue and profitability. The role fosters an inclusive culture focused on high-quality resident experiences and care and engagement among residents, families, and associates.

The administrator oversees operations across the facility’s independent living, memory care, and/or assisted living services. This includes staffing and team development, resident services and documentation, budgets and financial goals, sales and marketing, community relationships, and building and grounds standards. The position requires after-hours and weekend on-call availability.

Requirements

• Must be a licensed Resident Care Facility Administrator in the state where the position is held.
• Must have a high school diploma or equivalent.
• Must be able to obtain and maintain active CPR/First Aid certification during employment.
• Ability to communicate effectively with residents, families, staff, vendors, and the public.
• Strong communication, coaching, and mentoring skills.
• Demonstrated credibility, discipline, follow-through, consistency, and team orientation in leadership.
• Experience with financial reporting and budget management.
• Experience with operations and/or staffing management.
• Ability to supervise employees using independent judgment and discretion.
• Comfort using computers for daily tasks, including email, document creation, and data entry.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Compassion for and desire to work with older adults.
• Ability to create and uphold a warm, patient, enthusiastic, calm, and cheerful environment.

Nice To Haves

• Bachelor’s degree or higher in public health, healthcare administration, or business.
• Two or more years of leadership experience in a Memory Care Unit, Resident Care Facility, and/or Assisted Living Facility.

Responsibilities

• Oversee all facility operations, interacting with staff, residents, prospects, and residents’ family members or representatives as needed.
• Develop and implement business plans, annual operating budgets, and capital budgets; monitor performance and take steps to meet quality, financial, occupancy, revenue, and profitability goals.
• Build working relationships with the management team, foster collaboration and an inclusive culture, and hold department leaders accountable for performance.
• Train and mentor leaders and staff, support recruitment and retention, maintain appropriate staffing levels, and review promotions, development plans, disciplinary actions, and termination decisions.
• Analyze staffing trends and implement strategies to reduce turnover and improve retention.
• Build resident satisfaction and retention, maintain positive resident relations, and proactively resolve resident concerns.
• Use resident and family feedback and satisfaction surveys to identify improvements to resident experience and engagement.
• Collaborate with the Director of Health Services to ensure care and services meet residents’ needs.
• Oversee admissions, healthcare management, resident documentation, and service plan reviews to support high-quality services, resident dignity, and regulatory and company-policy compliance.
• Identify opportunities to enhance revenue and reduce expenses while meeting residents’ needs and complying with company policies and regulations.
• Collaborate with the community sales leader on sales and marketing to meet occupancy and revenue targets, generate leads, develop business, and engage with prospective residents and families.
• Build relationships with local influencers and professionals, participate in relevant local social and civic affairs, and represent the facility and Ovation to agencies and community groups.
• Oversee preventative maintenance and inspect buildings, grounds, and property to ensure they meet Ovation standards.
• Be available for on-call duties after hours and on weekends.

Benefits

• Medical, dental, and vision insurance plans with low individual and family deductibles; benefits eligibility begins at 30 or more hours per week.
• 401(k) retirement plan with a discretionary employer match.
• Paid time off and premium pay for holidays worked, subject to conditions.
• Employee Assistance Program, including free confidential support for mental health, stress, family needs, and work/life balance.
• Health Savings Account and Flexible Spending Account options.
• Commuter Expense Reimbursement Account.
• Voluntary and supplemental insurance options, including life and AD&D, short- and long-term disability, whole life, accident, critical illness, and hospital indemnity coverage.
• Legal services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED