Part Time Memorial Support Assistant

West Point Association of Graduates•West Point, NY

1d•Onsite

About The Position

The West Point Association of Graduates (WPAOG) is seeking a part-time Memorial Support Assistant to support the day-to-day operations of memorial support on behalf of WPAOG in support of USMA Memorial Services. This role involves assisting bereaved families with various arrangements for funerals held at West Point, which occur throughout the year with a peak season from April to November. The assistant will also provide outreach to previously supported families through initiatives like Wreaths Across America and support the Survivors Community Outreach initiative. Responsibilities include responding to daily email and phone inquiries, coordinating with vendors, and assisting with other alumni support functions as needed. The position requires independent work, sound judgment, sensitivity in distressing situations, proficiency in Microsoft Office, and the ability to learn new systems. Attention to detail and the ability to manage multiple projects simultaneously are essential.

Requirements

Proficiency with all Microsoft Office applications.
Ability to learn new systems easily.
Ability to work on multiple projects simultaneously.
Close attention to detail.
Excellent communication and people skills.
An empathetic, collaborative, and pleasant working demeanor.
Must live within commuting distance of West Point.

Nice To Haves

Familiarity with the United States Military Academy and the military.
A bachelor's degree is preferred.

Responsibilities

Assist with the day-to-day operations of memorial support on behalf of WPAOG in support of USMA Memorial Services.
Advise and assist bereaved families with post access, reception venues, lodging, florists, photography & music, transportation, restaurants, assistance with itineraries and private and commercial tours of West Point.
Provide support for outreach to previously supported families through projects such as Wreaths Across America.
Mail custom condolence cards to families of Graduates not buried at West Point.
Participate in support of the Survivors Community Outreach initiative.
Respond to daily email and phone inquiries, sometimes during off-duty hours.
Coordinate directly with supporting vendors and participating employers regarding Memorial Support.
Assist others in Class Support and Alumni Support as needed.