Memorial Advisor/Family Service Coordinator

Catholic Cemeteries of Central Florida•Oxford, FL

20d

About The Position

The Diocese of Orlando is hiring a Memorial Advisor/Family Service Coordinator for Our Lady of the Holy Rosary Catholic Cemetery in Oxford, Florida. The position serves families making burial arrangements and coordinates burial services with diocesan clergy and funeral directors. It schedules Catholic presiders, maintains a pool of potential presiders for Cemetery Manager review and approval, and may serve as a presider only in an emergency or unusual circumstance when one is unavailable. The role provides guidance and compassionate support to families, helps connect them with an appropriate Catholic community, and coordinates presentations about cemetery services and Catholic burial rites. It also administers the Kingdom of Heaven and Peace in Christ ministries, supports cemetery sales and marketing campaigns, and performs related administrative and cemetery duties. The position is accountable for performance goals, timely communication, teamwork, and compliance with applicable state regulations, licensing, and documentation requirements. Knowledge of Catholic faith, rituals, and traditions related to end of life, burial, and the Resurrection is important.

Requirements

Be an ordained Deacon of the Diocese of Orlando, or a Deacon with faculties to serve in the Orlando Diocese.
High school diploma or equivalent.
Qualify for a Preneed Sale License issued by the Florida Division of Funeral, Cemetery, and Consumer Services.
High level of compassion and integrity.
In-depth understanding of, and ability to convey, Catholic theology, teachings, and practices related to end of life and hope in the Resurrection.
Above-average oral and written communication, listening, and office administration skills.
Demonstrated problem-solving skills.
Ability to multitask and set priorities.
Two or more years of experience using mobile computing devices and automated business systems.
Valid driver’s license and automobile insurance coverage as required by policy.
Availability to work evenings and weekends as scheduled or needed.
Willingness to work under stress and function well under pressure.
Ability to stand and walk on uneven surfaces, stoop, crouch, kneel, and reach forward and overhead.
Willingness to use a personal automobile; mileage is reimbursed according to policy.

Nice To Haves

Bilingual in Spanish and English.

Responsibilities

Assist individuals and families with making burial arrangements.
Work with diocesan clergy and funeral directors to plan and carry out burials.
Handle family situations with compassion and understanding, ensuring appropriate needs are met or exceeded.
Schedule Catholic presiders for burial services and maintain a comprehensive pool of potential presiders for Cemetery Manager review and approval twice a year.
Serve as a presider only in an emergency or unusual circumstance when a Catholic presider is unavailable.
Maintain a list of and schedule Catholic priests to preside at the monthly Memorial Mass in collaboration with the diocesan Office of Senior Priests.
Provide guidance and counseling to families and individuals served by the Cemetery.
Facilitate individuals’ or families’ introductions to an appropriate Catholic community.
Arrange and schedule presentations about Cemetery Services and Catholic Burial Rites at Catholic parishes and other venues.
Advocate for and administer the Kingdom of Heaven Ministry and the Peace in Christ Ministry.
Prepare, review, and process required documentation and enter data needed to carry out burials in the Cemetery’s automated system.
Develop and sustain community networking and cemetery ministry activities with parishes, funeral homes, and other organizations, and record them in the Cemetery’s automated system.
Perform Memorial Advisor services and day-to-day administrative duties as required.
Support sales and marketing campaigns and meet performance goals.
Maintain timely communication and a mutually supportive teamwork environment, providing exceptional service to families and communities.
Comply with state regulations, rules, and licensing requirements, particularly regarding required documentation.
Perform other duties as assigned by the Cemetery Manager.