Memberships Coordinator

Hopewell Residential • Calgary, AB

7h • Onsite

About The Position

The Memberships Coordinator plays a key role in delivering exceptional customer service while overseeing the administration of the membership onboarding process for new residents. Reporting to the Office Manager, this position is responsible for coordinating membership setup, account creation, ownership transfers, onboarding communications, invoice administration, payment tracking, and record maintenance to ensure new members are successfully integrated into the community. Playing a key role in the Customer Service team, the Memberships Coordinator also provides front-line service to members, residents, guests, and the public, assisting with inquiries, registrations, payments, and facility information. Success in this role requires strong organizational skills, attention to detail, the ability to manage multiple priorities in a fast-paced environment, and a commitment to creating positive experiences for both new and existing members.

Requirements

• High School Diploma or equivalent (post-secondary education considered an asset)
• Previous experience in customer service, administration, membership services, or a related field preferred
• Strong administrative and organizational skills with exceptional attention to detail
• Ability to communicate professionally and confidently with members, stakeholders, and external partners
• Strong computer literacy, including proficiency with office software, databases, and digital record management systems
• Ability to manage multiple priorities, deadlines, and confidential information with accuracy and discretion
• Flexibility to work evenings, weekends, and special events as required
• Proven ability to perform effectively under pressure, balancing administrative responsibilities with customer service demands while maintaining a high level of professionalism
• Background Check required prior to employment

Nice To Haves

• Secondary education required
• Minimum 17 years of age
• Previous customer service, administrative, or membership services experience preferred (training provided).

Responsibilities

• Manage end-to-end membership onboarding, including account setup, ownership transfers, documentation, waivers, and record maintenance.
• Deliver engaging onboarding communications, providing members with account access, requirements, resources, and key information to ensure a seamless start.
• Liaise with members and external stakeholders, including lawyers, real estate agents, property managers, and service providers, ensuring all inquiries and requests are handled professionally, accurately, and in alignment with organizational values.
• Coordinate onboarding workflows and tracking systems to ensure documentation, payments, waivers, account information, and membership requirements are processed and completed in a timely manner.
• Monitor onboarding milestones to ensure all documentation, payments, waivers, and membership requirements are completed efficiently and on schedule.
• Provide exceptional customer service by responding to inquiries, processing registrations and payments, sharing facility information, and supporting front-desk operations in person, by phone, and via email.
• Support daily office operations through filing, scanning, data entry, room bookings, and maintaining an organized, professional, and welcoming environment.
• Maintain up-to-date knowledge of organizational policies, programs, facilities, and community updates to provide accurate information and support to members and residents.
• Contribute to operational excellence by supporting process improvements, participating in team initiatives, adapting to changing priorities, and assisting with additional responsibilities as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED