Director of Memberships

Dallas Museum of Art•Dallas, TX

6d•Onsite

About The Position

The Dallas Museum of Art (DMA) is seeking a Director of Membership to lead the strategy and comprehensive plan for its Membership Program, which includes DMA Members, DMA Circle, and various DMA affinity groups. This role is responsible for expanding the Museum’s membership base, ensuring sustained growth, delivering exceptional customer service, and promoting the DMA's mission. The Director will oversee membership acquisition, renewal, upgrade, a robust calendar of offerings, communication, recognition, data and financial management, and annual solicitation.

Requirements

5+ years of progressively responsible experience in membership, annual giving, fundraising, or related development roles, including supervisory or management experience.
Proficiency in Microsoft Office suite and Raisers Edge software.
Demonstrated record of successful leadership, preferably within an art museum or cultural institution membership program.
Prior experience supervising staff to support departmental goals.
Proven ability to cultivate, solicit, and secure annual member gifts and to bring creative and effective strategies to the fundraising process.
Motivated self-starter with an entrepreneurial drive, demonstrated ability to manage multiple projects and a creative disposition to generate new ideas and strategies.
Persuasive and effective skills in writing, speaking, project management, and use of digital content platforms.
Proficiency in Microsoft Office suite, as well as Raisers Edge software or comparable CRM/database.
Strong financial literacy, with an understanding of numbers and an ability to track, analyze, and share financial data accurately and comprehensively.
Willingness to work nights and weekends to support activities and programming.

Nice To Haves

Prior experience in a non-profit arts or cultural organization preferred.

Responsibilities

Implement strategies for donor retention and acquisition for the Membership and DMA Circle teams, evaluating and reporting on their effectiveness.
Create strategies for the Annual Fund and identify opportunities for growth.
Develop Membership Department goals and regularly monitor progress, making adjustments as needed.
Implement yearly and quarterly financial projections as part of the budgeting process.
Create the annual slate of member offerings and benefits with the Membership, DMA Circle, and Special Events teams to ensure member engagement focused on retention and revenue growth.
Manage membership vendors, evaluating partnerships to ensure goals and expectations are met.
Oversee data strategies within the membership CRM system.
Oversee the production of all membership marketing materials, communications, and correspondence in collaboration with other Museum departments.
Refine and create a suite of reports for membership to demonstrate past and current activity and inform future decision-making.
Hire and train new membership staff through a clearly outlined training program and documentation.
Ensure front-line staff members are properly trained to provide a clear and consistent member experience.
Oversee the DMA Circle program to provide excellent stewardship in all communications.
Perform other duties as assigned.