Memberships Manager

Texas Gun Experience•Grapevine, TX

1d•Onsite

About The Position

The Membership Manager oversees all aspects of the membership department, ensuring members receive an exceptional experience while supporting day-to-day range and retail operations. This role combines hands-on account management, VIP access credentials, safe rental program oversight, contract auditing, staff training, and member-exclusive events to drive member retention and facility growth.

Requirements

3+ years of experience in membership management, guest services leadership, or high-touch hospitality operations required.
2+ years of experience in inside sales working directly with clients required.
Demonstrated experience in account management, contract auditing, credential security tracking, and CRM administration (e.g., Otter, POS platforms).
Strong organizational skills with meticulous attention to detail in inventory, contract, and safe room auditing.
Ability to train and motivate team members while managing employee sales incentive programs.
Excellent written and verbal communication skills with a proven customer-first problem-solving approach.
Ability to work full-time hours on-site in Grapevine, TX, including weekend coverage and special member events.

Nice To Haves

Experience working with high net worth clients preferred.
Bachelors degree in hospitality or marketing preferred.

Responsibilities

Manage the entire membership workflow from acquisition to offboarding, including processing new memberships, renewals, upgrades, cancellations, payment processing, refunds, and account adjustments.
Issue, activate, deactivate, track, and audit VIP member access key fobs and credentials to maintain facility security and strict access control.
Track and manage the safe rental program, including new rentals, renewals, cancellations, account maintenance, and routine physical auditing of safe room inventory and rental contracts for compliance.
Manually add, update, and audit member contact profiles in Otter to ensure members receive accurate, timely communications across email, phone, text, and in-person channels.
Conduct routine audits of membership contracts to ensure all documents are complete, accurate, legally sound, and fully compliant with company policies.
Serve as the primary point of contact for member inquiries, billing questions, and account concerns, resolving issues promptly and professionally.
Partner with management to design membership promotions and plan, coordinate, and execute member appreciation events and exclusive member-only activities.
Train and mentor facility staff on membership programs, customer service standards, and sales best practices; track employee membership sales and manage store credit incentive rewards.
Work closely with Retail, Training, and Range Operations to ensure seamless guest transitions; assist front desk operations, member check-ins, retail sales, phone support, and range safety enforcement.
Prepare regular reporting on membership sales, renewal rates, and retention trends for senior management.