Memberships Advisor (Inside Sales Representative)
About The Position
We are seeking a driven and people-focused Inside Sales Representative to join our inbound team. In this role you will connect with prospective and current community members over the phone and in-person, introduce them to Vamos Health's membership model, and guide them through enrollment. This is a fast-paced, metric-driven environment where your communication skills, bilingual fluency, and persistence translate directly into impact and earnings. You do not need a background in healthcare — you need the ability to have a real conversation, overcome objections, and close. We'll teach you the rest.
Requirements
- Fully bilingual in Spanish and English — spoken and written (required for member-facing work)
- Strong verbal communication skills: clear, confident, and able to build rapport quickly over the phone
- Comfort with a metrics-driven environment and accountability to daily and pay-period targets
- Basic computer literacy — ability to navigate enrollment systems and CRM tools
- Reliable, punctual, and self-directed in a structured call center environment
- U.S. work authorization (W-2 role)
Nice To Haves
- Prior experience in phone sales, call center, customer service, or member enrollment
- Familiarity with healthcare membership models, insurance, or community health programs
- Experience with CRM or enrollment platforms (Hint, Cerebro, or similar)
Responsibilities
- Contact prospective and current community members by phone to introduce Vamos Health membership plans
- Clearly explain membership benefits, pricing, and what to expect — in Spanish and English
- Guide prospects through the enrollment process from first contact to completed sign-up
- Follow up on warm leads, past inquiries, and lapsed members to re-engage interest
- Consistently meet 40 CMEs per pay period
- Answer member questions with patience, accuracy, and care
- Identify the right membership tier for each prospect based on their household situation and needs
- Escalate billing, clinical, or complex member issues to the appropriate internal team
- Enter all enrollment data accurately into Hint / Cerebro at time of sign-up
- Log all call activity and member interactions in the designated CRM
- Follow all enrollment compliance guidelines and Vamos Health call center protocols
- Complete required training and stay current on membership plan updates
Benefits
- Medical, Vision & Dental benefits
- 401(k) with company match
- PTO
- Full-time W-2 employment status
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
