Inside Sales Representative

YESCO•Salt Lake City, UT

7d•Hybrid

About The Position

This Inside Sales Representative position aims to increase sales volume and revenue for sign and lighting service work by contacting retail establishments via phone. The role involves making clients aware of service needs, obtaining authorization for technician visits, and managing leads through a proprietary CRM tool. The position offers training and includes a base rate plus commission. The role will be trained in Salt Lake City but will sell services in the Idaho Falls and surrounding area, with an expectation of spending 3-4 days per month in the Idaho Falls branch eventually.

Requirements

A high school diploma or equivalent is required.
Prior sales with commission experience is preferred.
Proficient in Microsoft Word, Excel and PowerPoint.
Able to learn a proprietary web-based Customer Relationship Management (CRM) tool.
Communicate effectively with internal and external customers.
Present self professionally both on phone and in person.
Become knowledgeable in service offering and sales approach.
Motivate self to perform required tasks.
Focus for long periods of time.
Use computers to enter data.
Use telephone to converse with leads, customers and local YESCO offices.
Perform repetitive wrist, hand or finger movement.
Talk, feel the attributes of objects, grasp, push, and reach with arms or hands.
Occasionally move objects of 10-15 lbs.
Specific vision abilities include: clarity of vision at 20 inches or less; ability to adjust eye to bring an object into sharp focus.
Ability to manage stressful situations including difficult conversations with leads, long work hours and flexibility to meet customer needs.

Nice To Haves

Ongoing or completed undergraduate studies preferred.
Eventually, this person will be expected to spend 3-4 days per month in the Idaho Falls branch.

Responsibilities

Attempt to contact 7-8 new leads per hour.
Review prior activities logged in the proprietary CRM tool.
Browse lead’s online presence to enhance the conversation.
Contact the lead via phone and identify the decision maker.
Make them aware of the need for service.
Answer any questions/concerns.
Close the sale by getting authorization to schedule a technician.
Enter relevant information into the CRM tool for future reference.
Attempt to follow-up on previously contacted leads where the process was not completed.
Sell prospective customers on the benefits of using YESCO as a service provider.
Follow scripting where appropriate to ensure uniform customer experience.
Maintain close working relationships with sales/scheduling resources at the local offices.
Resolve and/or re-direct customer complaints as appropriate.
Create and support a positive work environment.
Exhibit professionalism in appearance, conduct, and judgment.
Attend meetings when invited and provide feedback to the management team.
Support training of other inside salespeople and local account managers.