Membership Trainee

YMCA of the Suncoast•New Port Richey, FL

8d•Onsite

About The Position

The YMCA of the Suncoast is seeking a friendly, enthusiastic, detail-oriented person who is passionate about customer service and relationship building. The Membership Trainee helps create a welcoming environment for members, guests, and program participants by answering questions, assisting with membership and program transactions, conducting facility tours, and promoting YMCA memberships, programs, and services. Under the direction of the Membership Director/Coordinator, the trainee can work toward completing the requirements for the Member Specialist I position within 60 days of hire. The role focuses on member engagement, membership sales, program registration, administrative support, and member satisfaction. Employees must complete Intro to Y's Cause & Culture, Y's Way to Service & Engagement, and I Hear You: Service with CARE after hire. Within 60 days, trainees must complete the applicable Member Specialist I training and assessment requirements, including Listen First, Get SMART, Family Engagement, Living Our Cause for Frontline Leaders, Cause Driven Tour Workshop, and Active.net Skills Assessment. The position is based at the YMCA of the Suncoast James P. Gills Branch and pays $15.50–$16.10 per hour. Availability is required on weekends and weekday afternoons and evenings.

Requirements

Must be at least 17 years of age.
High school diploma or equivalent required.
At least one year of customer service experience required.
Excellent communication, interpersonal, and customer service skills.
Computer and data-entry proficiency, including Microsoft Office.
Typing speed of at least 30 words per minute.
Strong organizational skills, attention to detail, and a positive attitude.
Ability to follow instructions and maintain professionalism when working with members, guests, and coworkers.
Ability to lift and carry up to 30 pounds as needed; sit or stand for extended periods; operate standard office equipment; communicate effectively in person and by telephone; and remain professional while following detailed instructions.
Must complete Intro to Y's Cause & Culture, Y's Way to Service & Engagement, and I Hear You: Service with CARE upon hire.
Must complete applicable Member Specialist I training and assessment requirements within 60 days, including Listen First, Get SMART, Family Engagement, Living Our Cause for Frontline Leaders, Cause Driven Tour Workshop, and Active.net Skills Assessment.
Must have availability on weekends, plus weekday afternoons and evenings.

Nice To Haves

College degree in marketing or communications.
General knowledge of the YMCA as a local, national, and international movement.
CPR, AED, and First Aid certification.

Responsibilities

Greet members, guests, and prospective members warmly and create an inclusive environment.
Build relationships, learn members' names, encourage connections, and thank members for choosing the YMCA.
Explain memberships, programs, services, and membership options.
Process memberships, payments, receipts, and program registrations in the Active system.
Create member photo identification cards.
Conduct facility tours, follow up with prospective members, and assist with wellness center orientation reservations.
Respond to telephone inquiries and assist members with program questions.
Maintain accurate records and file required paperwork.
Participate in member appreciation, engagement, and retention activities.
Assist with the annual membership data audit and other administrative duties.
Maintain organized supplies, clean facilities, and properly cared-for equipment.
Report suspicious activity, potential child abuse, or conduct that may violate YMCA policies or the code of conduct.