Membership Trainee - James P. Gills
About The Position
The YMCA of the Suncoast is seeking a friendly, enthusiastic, and detail-oriented person with a passion for customer service and relationship building to join its membership team at the James P. Gills Branch. The Membership Trainee creates a welcoming environment for members, guests, and program participants by answering questions, assisting with membership and program transactions, conducting facility tours, and promoting YMCA memberships, programs, and services. Under the direction of the Membership Director/Coordinator, the trainee can work toward completing all requirements of the Member Specialist I position within 60 days of hire. The role focuses on member engagement, membership sales, program registration, administrative support, and member satisfaction. The listed pay rate is $15.50–$16.10 per hour. The role requires weekend availability as well as weekday afternoons and evenings.
Requirements
- Must be at least 17 years of age.
- High school diploma or equivalent required.
- At least one year of customer service experience required.
- Excellent communication, interpersonal, and customer service skills.
- Computer and data-entry proficiency, including Microsoft Office.
- Typing speed of at least 30 words per minute.
- Strong organizational skills, attention to detail, and a positive attitude.
- Ability to follow instructions and maintain professionalism when working with members, guests, and coworkers.
- Ability to lift and carry up to 30 pounds as needed; sit or stand for extended periods; operate standard office equipment; communicate effectively in person and by telephone; and remain professional while following detailed instructions.
- Availability on weekends and weekday afternoons and evenings.
Nice To Haves
- College degree in marketing or communications.
- General knowledge of the YMCA as a local, national, and international movement.
- CPR, AED, and First Aid certification.
Responsibilities
- Greet members, guests, and prospective members warmly and create an inclusive environment.
- Build relationships, learn members' names, encourage connections, and thank members for choosing the YMCA.
- Explain memberships, programs, services, and membership options.
- Process memberships, payments, receipts, and program registrations in the Active system.
- Create member photo identification cards.
- Conduct facility tours, follow up with prospective members, and assist with wellness center orientation reservations.
- Respond to telephone inquiries and assist members with program questions.
- Maintain accurate records and file required paperwork.
- Participate in member appreciation, engagement, and retention activities.
- Assist with the annual membership data audit and other administrative duties.
- Maintain organized supplies, clean facilities, and properly cared-for equipment.
- Report suspicious activity, potential child abuse, or conduct that may violate YMCA policies or the code of conduct.
- Complete required introductory training upon hire and applicable Member Specialist I training and assessment requirements within 60 days.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
