Membership Support Specialist

Girl Scouts of Alaska•Anchorage, AK

7d•Onsite

About The Position

The Membership Support Specialist is a customer-focused role that serves as one of the first points of contact for Girl Scouts of Alaska members, volunteers, families, and community partners. This position plays a key role in creating a welcoming and positive experience by providing exceptional service through phone, email, chat, and in-person interactions. Whether helping a new family join Girl Scouts, troubleshooting registration issues, assisting customers in the council store, or answering questions about programs and events, this role helps ensure every customer receives timely, accurate, and friendly support. In addition to customer service, the Membership Support Specialist supports the day-to-day operations of the organization by maintaining accurate membership data, coordinating facility rentals, assisting with retail operations, and collaborating with departments across the council. The ideal candidate is organized, detail-oriented, enjoys problem-solving, and thrives in a fast-paced environment where no two days are the same. If you are passionate about helping others, enjoy working with technology and data, and want to make a positive impact on girls and volunteers throughout Alaska, we'd love to hear from you. If you are committed to making a difference, seek work with lasting impact and want to help build girls of courage, confidence and character who make Alaska and the world a better place, join our team as the Membership Support Specialist. This position is based in the Anchorage Council Office. The pay for this position starts at $25.00 per hour. We offer a robust benefits package with PTO, Medical, Dental, Vision, LTD and Life Insurance, and a 403(b) with employer match.

Requirements

Prior experience in customer service environment.
Experience in retail, customer service, inventory management, merchandising, and processing transactions preferred.
Knowledge of or be willing to learn about Girl Scouts and council programs to direct customers to appropriate resources.
Strong communication skills in written, verbal, and virtual delivery to provide positive experiences to customers, vendors, girls, and volunteers.
Strong computer skills, including the ability to learn how to use the GSAK database to its fullest potential.
Able to handle money quickly and accurately with a POS system.
Able to remain calm and efficient at peak times when many customers need help.
Complete a satisfactory annual background check.

Nice To Haves

Experience in retail, customer service, inventory management, merchandising, and processing transactions.

Responsibilities

Serve as one of the first points of contact for Girl Scouts of Alaska members, volunteers, families, and community partners.
Provide exceptional service through phone, email, chat, and in-person interactions.
Help new families join Girl Scouts.
Troubleshoot registration issues.
Assist customers in the council store.
Answer questions about programs and events.
Maintain accurate membership data.
Coordinate facility rentals.
Assist with retail operations.
Collaborate with departments across the council.
Support volunteers.
Build relationships.
Help girls across Alaska thrive as leaders.