Membership Support Specialist

Girl Scouts of Alaska•Anchorage, AK

6d•Onsite

About The Position

For over 100 years, Girl Scouting has helped girls develop the skills and confidence they need to blossom into their best selves. From our earliest badges in electricity, aeronautics, and natural sciences to today’s all girl robotics teams and cookie entrepreneurs, girls have challenged themselves through our skill-building opportunities, worked with inspiring role models and developed lifelong friendships. At Girl Scouts of Alaska, we are dedicated to building girls of courage, confidence, and character who make the world a better place. Our mission is to empower girls through leadership experiences, skill-building opportunities, and community involvement. As part of our dynamic and passionate team, you will join a group of individuals who are committed to ensuring that girls across Alaska have the opportunities and support they need to thrive. The Membership Support Specialist is a customer-focused role that serves as one of the first points of contact for Girl Scouts of Alaska members, volunteers, families, and community partners. This position plays a key role in creating a welcoming and positive experience by providing exceptional service through phone, email, chat, and in-person interactions. Whether helping a new family join Girl Scouts, troubleshooting registration issues, assisting customers in the council store, or answering questions about programs and events, this role helps ensure every customer receives timely, accurate, and friendly support. In addition to customer service, the Membership Support Specialist supports the day-to-day operations of the organization by maintaining accurate membership data, coordinating facility rentals, assisting with retail operations, and collaborating with departments across the council. The ideal candidate is organized, detail-oriented, enjoys problem-solving, and thrives in a fast-paced environment where no two days are the same. If you are passionate about helping others, enjoy working with technology and data, and want to make a positive impact on girls and volunteers throughout Alaska, we'd love to hear from you. If you are committed to making a difference, seek work with lasting impact and want to help build girls of courage, confidence and character who make Alaska and the world a better place, join our team as the Membership Support Specialist. This position is based in the Anchorage Council Office. The pay for this position starts at $25.00 per hour.

Requirements

Prior experience in customer service environment.
Strong communication skills in written, verbal, and virtual delivery to provide positive experiences to customers, vendors, girls, and volunteers.
Strong computer skills, including the ability to learn how to use the GSAK database to its fullest potential.
Able to handle money quickly and accurately with a POS system.
Able to remain calm and efficient at peak times when many customers need help.
Able to work a flexible schedule, including evenings and weekends.
Complete a satisfactory annual background check.

Nice To Haves

Experience in retail, customer service, inventory management, merchandising, and processing transactions preferred.
Knowledge of or be willing to learn about Girl Scouts and council programs to direct customers to appropriate resources.

Responsibilities

Serves as one of the first points of contact for Girl Scouts of Alaska members, volunteers, families, and community partners.
Provides exceptional service through phone, email, chat, and in-person interactions.
Helps new families join Girl Scouts.
Troubleshoots registration issues.
Assists customers in the council store.
Answers questions about programs and events.
Maintains accurate membership data.
Coordinates facility rentals.
Assists with retail operations.
Collaborates with departments across the council.