Membership Specialist

Griffin Museum of Science and Industry•Chicago, IL

2d•$60,000 - $70,000•Onsite

About The Position

The Membership Specialist is an integral part of the Membership team responsible for executing the organization’s programs to attract, retain and serve its members. This role is primarily responsible for the execution of a strategic plan for member acquisition and renewal via direct mail, digital channels and onsite conversions. They will also help plan and run member events, track membership fulfillment and oversee ongoing member satisfaction initiatives. They will work extensively with other Museum departments to develop accurate and member-centered communications and provide meaningful onsite experiences.

Requirements

Bachelor’s Degree and 2 to 4 years related experience in membership, non for profit or higher education setting.
Strong collaborator who works well independently or on team projects.
High level of initiative and exceptional problem-solving skills.
Excellent oral and written communications skills.
Demonstrated ability to manage multiple tasks effectively, to set priorities, maintain an organized schedule and observe and respect deadlines.
Prior project management and event planning experience.
Strong Microsoft office skills (Word and Excel); Salesforce experience a plus.
Ability to work occasional weekends and evening special events.
Ability to read and interpret documents such as safety rules, scripts, standard operating procedures, etc.
Ability to speak effectively before groups of guests and employees.

Nice To Haves

Salesforce experience a plus.

Responsibilities

Work with direct mail vendor to manage Membership acquisition, renewal and fulfillment programs, ensuring timely delivery of membership materials to prospective, new and renewing members.
Partner with the marketing team to promote membership through digital communication channels including email, website, digital advertising and more.
Work with ticketing to ensure members are receiving their benefits when reserving tickets, parking and purchasing event tickets.
Help plan and run multiple member events throughout the year.
Work extensively with the External Affairs Operations team to ensure the highest level of data integrity and communication about member promotions, appeals, and member information updates.
Partner with the Guest Services team to ensure staff are knowledgeable about membership and benefits.
Work on internal teams and interact with staff on all levels to ensure and promote the membership program.
Request and/or generate reports from Salesforce (donor and marketing database), such as Ticketure (ticketing system) and Marketing Cloud (email).
Help oversee and assist with Member fulfillment and customer service.
Assist at the Membership Desk as needed during peak seasons.
Other duties as assigned.