Membership Services Representative
Daughters of the American Revolution•Washington, DC
•Onsite
About The Position
The Daughters of the American Revolution (DAR), a non-profit women's membership organization, has a full-time opportunity for a Membership Services Representative to provide comprehensive membership and customer service support in a high-volume environment. This position will serve as the first point of contact for both members and the public. This is an exciting opportunity for a customer service professional who is looking to expand their work experience into the non-profit field.
Requirements
- Strong experience in a member or client services capacity with a high volume of data entry and database management.
- A minimum of 2 years of member services, customer service, administrative operations, or related service-oriented experience is required.
- A strong attention to detail and quality control that allows the incumbent to accurately process a high volume of transactions.
- A demonstrated ability to communicate efficiently, confidentially, and collaboratively with a broad range of people.
- Well-developed problem-solving and organization skills.
- Must be able to handle multiple projects, tasks, and deadlines.
Nice To Haves
- Candidates with experience working in nonprofit organizations or associations
- Previous iMIS experience
Responsibilities
- Provide timely, accurate, and professional customer service through phone, email, mail, and other service channels.
- Perform a high volume of data entry to accurately reflect prospective members, existing member changes, and membership dues across multiple databases.
- Guides chapters, state organizations and volunteer leaders with membership records, reporting, and other administrative processes.
- Maintains membership records to accurately reflect information changes, dues payments, and any positions held within the Society.
- Will generate membership, chapter, and operational reporting on the current membership levels within the DAR.
Benefits
- paid vacation
- paid sick leave
- Medical/RX
- dental
- vision benefits
- HSA with employer contribution if enrolled in the HDHP option
- Employer-paid life insurance/AD&D
- Long-term disability insurance
- Flexible spending accounts (health and dependent care)
- 403(b) retirement plan with an employer match that is fully vested
- Free tickets to Constitution Hall events which includes comedy shows and musical performances
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
