MEMBERSHIP SERVICES CONCIERGE

Amara Golf & Social Club • Las Vegas, NV

2h • Onsite

About The Position

The Membership Services Concierge will bring the Amara experience to life by delivering personalized concierge services that create effortless experiences for residents, members, guests, and prospective members. Working closely with Club Leadership, Membership Services Coordinator, and cross-functional departments, you will learn and anticipate individual preferences, coordinate reservations and personalized requests, facilitate resident and member services, and provide exceptional hospitality that reflects the Club's commitment to luxury, discretion, and relationship-driven service. Through proactive communication, thoughtful attention to detail, and genuine care for every interaction, you will help create an environment where every guest feels welcomed, every member feels known, and every experience is seamlessly executed.

Requirements

• One (1) or more years of experience in concierge/VIP services, luxury hospitality, private club operations, guest services, customer service, front office operations, or a related service-focused environment.
• High school diploma or equivalent required.
• Demonstrated ability to provide exceptional customer service while managing multiple requests, priorities, and deadlines in a fast-paced hospitality environment.
• Excellent interpersonal, verbal, and written communication skills with the ability to build meaningful relationships and provide personalized service with professionalism, warmth, and discretion.
• Proficiency using Microsoft Office Suite, reservation platforms, membership management software, and other hospitality technology, with the ability to quickly learn new systems.
• Strong organizational skills, attention to detail, sound judgment, and the ability to work independently while contributing to a collaborative team environment.
• Ability to work in fast-paced high-touch environments.
• Ability to maintain professionalism under pressure.

Nice To Haves

• Associate's degree or coursework in Hospitality Management, Business Administration, Communications, or a related field preferred.

Responsibilities

• Deliver personalized concierge services that create effortless experiences for residents, members, guests, and prospective members.
• Learn and anticipate individual preferences.
• Coordinate reservations and personalized requests.
• Facilitate resident and member services.
• Provide exceptional hospitality that reflects the Club's commitment to luxury, discretion, and relationship-driven service.
• Utilize proactive communication, thoughtful attention to detail, and genuine care for every interaction.
• Help create an environment where every guest feels welcomed, every member feels known, and every experience is seamlessly executed.

Benefits

• Meaningful onboarding
• Training
• Leadership support
• An environment where people feel welcomed, prepared, respected, and proud to contribute
• Medical
• Dental
• Vision
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED