Membership Services Manager

Four Seasons Hotels and Resorts • Naples, FL

5d • Onsite

About The Position

The Membership Services Manager serves as the primary ambassador for the Club, ensuring an exceptional member experience from onboarding through long-term engagement. This role focuses on building strong member relationships, enhancing satisfaction and retention, and creating personalized experiences that exceed expectations. Working closely with teams across the resort, the Membership Services Manager proactively addresses member needs, gathers feedback, and helps deliver outstanding programs, events, and services.

Requirements

• Passion for hospitality and delivering exceptional member and guest experiences.
• Proven ability to build strong relationships and establish trust with members, guests, and colleagues.
• Outstanding communication and interpersonal skills, with a polished and professional presence.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• A customer-focused mindset with the ability to resolve concerns thoughtfully and professionally.
• High attention to detail and a proactive approach to improving member engagement, satisfaction, and retention.
• Experience working in a luxury hospitality, resort, private club, country club, or golf environment preferred.
• Confidence presenting membership offerings, conducting tours, and creating meaningful connections with prospective members.
• Strong collaboration skills with the ability to partner effectively across departments to enhance the overall member experience.
• Emotional intelligence, discretion, and sound judgment when handling sensitive member situations.
• US work authorization is required.

Responsibilities

• Create a welcoming and engaging experience for members throughout every stage of their membership journey.
• Conduct club and resort tours for prospective members and serve as a key point of contact throughout the sales and onboarding process.
• Build and maintain strong relationships with current and prospective members through regular communication and follow-up.
• Manage new member onboarding, including enrollment, orientation, membership documentation, and collection of initiation fees.
• Introduce members to club amenities, services, programs, and experiences to encourage engagement and utilization.
• Serve as a trusted advocate for members by proactively gathering feedback, addressing concerns, and resolving service issues.
• Collaborate with the Club General Manager to develop, distribute, and analyze member satisfaction surveys.
• Review member feedback and recommend enhancements to club operations, programming, and service delivery.
• Partner with leaders across the resort to ensure seamless, personalized member experiences and continuous service improvement.
• Facilitate regular cross-functional meetings with key operational departments to strengthen member satisfaction and engagement.
• Promote club, dining, golf, spa, pool, lodging, and other resort offerings while identifying cross-selling opportunities.
• Keep members connected and engaged through meaningful outreach, events, and ongoing relationship-building initiatives.

Benefits

• Lucrative salary!
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed