Membership Services Representative-Kroc Center-Part-time
About The Position
Join our team as a Membership Services Representative and play a key role in delivering top-notch customer service while supporting the daily operations of our Welcome Desk! In this exciting role, you’ll ensure that guests have a seamless experience from start to finish. You’ll handle everything from memberships and sales to providing insightful tours that attract new members. Your responsibilities will include processing payments, handling customer inquiries, and ensuring that all transactions are accurate and timely. You'll help with customer retention by keeping memberships up to date, assisting with calls, and maintaining a tidy, well-stocked Welcome Desk. We are currently seeking individuals available to work Wednesday evenings from 3:00–7:00 pm or 3:30–9:00 pm, as well as Saturdays with hours ranging between 6:00 am and 6:00 pm. This position averages up to 10 hours per week, with opportunities for additional hours to cover open shifts. The starting pay rate is $16.61 per hour, with a $1.00 per hour shift differential for all shifts worked from 4:00 pm Friday through Sunday. If you're friendly, professional, and passionate about delivering excellent service, we’d love to have you on our team!
Requirements
- Must be at least 18 years old
- High School Diploma or equivalent preferred.
- Minimum of one year customer service experience, including cash-handling.
- Strong verbal and written communication skills.
- Possess an energetic, outgoing, and friendly demeanor.
- Sales and closing skills.
- Ability to thrive in a dynamic environment and possess a high level of comfort adapting to continuous changes.
- Ability to address multiple projects in a timely manner while being responsive and detail-oriented.
- Ability to interact with co-workers and the public in a positive, professional manner.
- Ability to work with people of diverse backgrounds and circumstances.
- Ability to work in a team setting with other professionals.
- Exercise good judgment in personal actions.
- Strong computer skills, including use of Microsoft Office products, e-mail, and Internet.
Nice To Haves
- First Aid, CPR and AED Certification to be obtained within 90 days of hire.
Responsibilities
- Must consistently provide high quality customer service by becoming thoroughly knowledgeable on facility programs and services, communicate that knowledge effectively, and complete all necessary paperwork and sales functions to support day to day operations.
- Responsible for the accurate and consistent collection of all fees and information related to memberships, day passes, gift cards, classes, rentals, etc. according to policies and procedures.
- Ensure all requests are met and tasks completed in a friendly, professional, accurate, timely, and confidential manner.
- Direct incoming phone calls to the appropriate department. Report problems/issues to appropriate departmental supervisors or Manager on Duty as necessary.
- Provide effective tours to drive new memberships.
- Assist with customer retention by contacting members to secure updated credit and bank card information to keep the customer’s membership from lapsing.
- Ensure Welcome Desk is clean, organized, and stocked with up-to-date program guides, forms, and sales items.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
