Membership Services Manager

Houston Texans•Houston, TX

4d•Onsite

About The Position

The Houston Texans is looking for players who want to make an impact on the Team. We scout for players who are innovative, passionate, accountable, and those who are willing to work as a team player to contribute to the achievement of the Houston Texans' goal of becoming the most respected and most valuable professional sports franchise in the world. Qualified candidates interested in being considered for available positions should complete the online application as well as upload a resume. The Houston Texans are in a season of growth and are seeking an individual for the position of Membership Services Manager.

Requirements

Strong decision-making capabilities related to service strategies and resource allocation.
Excellent organizational and time management skills with ability to prioritize in a high-energy environment.
Strong interpersonal and communication skills with a customer-first mindset.
Attention to detail and ability to produce accurate, high-quality work under deadlines.
Ability to maintain confidential information and demonstrate professionalism.
Proficiency in Microsoft Office and CRM systems.
Ability to lead and manage a team effectively, including hiring, workload prioritization, and performance management.
High School Diploma required.
Minimum 3–5 years of experience in ticketing, customer service, or sports industry.
Minimum 2 years of management experience required.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Strategically align member service initiatives with organizational goals to deliver exceptional fan experiences.
Formulate and execute all retention and engagement activities for Season Ticket Members.
Manage departmental responsibilities for gifting, member benefits, and other service programs.
Lead efforts to provide members with personalized communication, proof of value, and engagement metrics.
Assist sales leadership with renewal strategies and upsell opportunities.
Manage staff including hiring, coaching, and performance reviews to ensure success of direct reports.
Oversee and strategically plan member events, gameday activations, and exclusive Texans experiences year-round.
Consult and communicate regularly with Season Ticket Members to maximize the value of their membership benefits and experiences.
Develop and lead comprehensive renewal campaigns and retention strategies for assigned accounts. Ensure all provisions for member benefits are fulfilled, including ticketing, hospitality, events, and gameday activations.
Create and implement policies and processes for internal collaboration and service excellence.
Communicate effectively with members regarding exclusive opportunities, events, and initiatives to enhance engagement.
Manage all aspects of member service elements for home games and special events, including issue resolution and premium experiences.
Coordinate execution of gameday benefits such as hospitality, entertainment, and in-seat service.
Oversee and execute member engagement for Texans tentpole events and additional large-scale activations throughout the year.
Perform other tasks as assigned by senior leadership.
Assist Club and Club staff in a professional manner on all Texans gamedays, LSSE Events, LOVB Volleyball Houston Events and duties within the Business operations offices.