Membership Manager

CoralTree Hospitality • Fort Lauderdale, FL

10h • Onsite

About The Position

Pier Sixty-Six Resort, a luxury resort in Fort Lauderdale, is seeking a Membership Manager to support its Club team. The resort offers 325 guest rooms, suites, and villas, along with private residences, multiple dining options, a spa, pools, and a waterfront promenade. The resort aims to employ over 500 team members, fostering a caring culture with a focus on employee welfare and wellbeing. The Membership Manager will report to the Director of Membership & Club Events and will be responsible for generating new memberships and supporting existing members to ensure an exceptional member experience. The ideal candidate is flexible, diplomatic, service-oriented, and enjoys interacting with people.

Requirements

• Professional and courteous attitude, well organized and detail oriented.
• Excellent communication skills; verbally articulate with strong written composition.
• Ability to work independently, take initiative and use sound judgement.
• Strong relational skills to support professional interaction with internal and external partners at all levels.
• Ability to work well under pressure and manage multiple tasks within time constraints.
• Bachelor’s degree.
• Membership, sales, and/or hospitality related experience in a large, professional environment.
• Advanced-level knowledge of Outlook, Microsoft Word and PowerPoint.
• Strong working knowledge of Microsoft Excel and Agilysys.
• Advanced aptitude for learning new computer applications.

Nice To Haves

• A luxury private club and/or hotel environment is preferred.

Responsibilities

• Support the Director with the full membership sales process, including prospective member targeting, daily outreach, presentations, site-visits, invitations, and formal membership processing.
• Answer inquiries, enter information into the CRM system, and update membership documents and record keeping.
• Respond promptly and effectively to phone calls and emails from prospective and current members.
• Prepare and process new member documentation to ensure member files are complete.
• Create and maintain accurate membership files.
• Address questions and concerns from prospective and existing members.
• Visit all club and resort areas to check in with members, report on issues, and follow up.
• Assist with conducting new member orientations and onboarding.
• Prepare, update, and provide various reports as necessary, and run monthly reports.
• Assist with special projects and Club events, including planning and attending functions.
• Resolve member complaints and issues with discretion while representing the Club.
• Notify departments of new members, member status changes, and junior members’ retirement.
• Note changes in membership files.
• Ensure pertinent, timely, and accurate information is presented to the membership.
• Host and attend property and local events to expand the membership funnel, explore potential partnerships, and engage with the community.
• Maintain communication with key internal and external business partners.
• Communicate with members, co-workers, management, and the public courteously and professionally.
• Exhibit and maintain a professional demeanor to reflect a positive image of the Club.
• Perform duties assigned by the Director of Membership & Club Events.

Benefits

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level