Membership Manager

Montclair State University•Montclair, NJ

About The Position

Reporting to the Audience and Marketing Director, the Membership Manager manages day-to-day membership operations for NJ PBS, including membership acquisition, renewal campaigns, donor stewardship, and database management. The Membership Manager works to grow and retain NJ PBS's member base as a core revenue and community engagement function. NOTE: Hiring is contingent upon the execution of the contract between the State of New Jersey and Montclair State University.

Requirements

Bachelor's degree from an accredited institution in a related field.
Minimum of three years of professional experience in membership management, nonprofit fundraising, donor relations, or a related field.
Proficiency with membership or donor management CRM systems.

Nice To Haves

Experience managing pledge drive operations at a public media station.
Familiarity with Allegiance, Salesforce, DonorPerfect, or comparable CRM platforms.
Knowledge of FCC fundraising reporting requirements.

Responsibilities

Serve as the lead champion to grow NJ PBS’s membership program, bringing innovative ideas, excitement, and a focus on sustaining members to the operation.
Execute day-to-day membership operations, including processing gifts, renewals, and acknowledgments.
Develop an executive sustainer (recurring giving) conversion and retention strategies.
Manage the membership database (CRM) and ensure data accuracy.
Coordinate on-air pledge drives in collaboration with production and programming staff.
Develop and execute direct mail, email, and digital membership campaigns.
Implement member stewardship programs including benefits fulfillment, thank-you calls, and member events.
Track membership KPIs and report them to the Audience and Marketing Director.
Manage relationships with telemarketing and fulfillment vendors.
Respond to member inquiries and resolve issues.
Coordinate with finance on gift reconciliation and reporting.
Assist with grant reporting for funders related to membership metrics.
Perform other duties as assigned. Management retains the right to add or change job duties at any time.