Membership Services Associate
About The Position
This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties. The role involves greeting and serving members and guests in a positive and professional manner, ensuring facility security, providing membership and program information, conducting facility tours, handling telephone inquiries, processing money transactions and program sign-ups, and performing facility access control duties. Additionally, the associate will serve as a liaison between members and program supervisors, handle member complaints, maintain the cleanliness of the member lounge area, and open/close the facility as needed. Upholding staff safety requirements, including cleaning protocols, is also a key responsibility.
Requirements
- Excellent verbal and communication skills
- Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening
- One to two years prior customer service experience
- Professional appearance and behavior
- Able to prioritize and meet deadlines
- Able to maintain confidentiality
- Positive attitude
- Must be a self starter, with high energy and a positive attitude
- Adhere to drug/alcohol/smoke free workplace policy
- Employment is contingent upon completing required Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.
Nice To Haves
- CPR and First Aid Certifications required
- Completion of YMCA of the USA Child Abuse and Neglect class
- Completion of the YMCA’s Blood Borne Pathogens training
- Staff Safety Requirements/Cleaning Protocols
- Additional training classes as recommended by Supervisor
Responsibilities
- Greet and serve members and guests
- Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
- Give membership and program information to walk in and phone customers.
- Conduct facility tours as needed
- Answer telephones in a prompt courteous manner
- Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.
- Receipt money transactions and program sign-ups
- Enter receipt information correctly for membership and programs.
- Be accountable for all money collected during your shift.
- Prepare end of shift deposits and reports
- Serve as Check-Point when needed
- Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.
- Serve as liaison between members and program supervisors
- Handle and solve member complaints
- Make Coffee, Keep Member Lounge area tidy
- Open and Close facility as appropriate for assigned shift
- Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
