Membership Services Associate

YMCA of the Pines•Woodbury, NJ

1d•$16 - $19•Onsite

About The Position

This position supports the work of the YMCA, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Member Engagement Associate plays a vital role in creating a welcoming, inclusive, and engaging environment for all members, guests, and program participants. This position is responsible for delivering exceptional customer service, supporting membership operations, and ensuring a safe, clean, and positive facility experience. This role helps drive member recruitment, engagement, retention, and connection to the YMCA’s mission, membership, and programs through meaningful interactions and executive of operational excellence.

Requirements

High school diploma or equivalent required
Minimum of one year of experience in clerical work and data entry/CRM.
Minimum of one year of experience of customer service and cash handling or equivalent experience
Excellent written and oral communication skills and exceptional organizational skills
Proficient use of Microsoft Office Suite as well as basic spread sheeting abilities, and general computer knowledge

Nice To Haves

associate degree or relevant experience preferred
Previous experience using Daxko Operations/Daxko Engage preferred but not required.

Responsibilities

Stay up to date on all membership and program communications, updates, registration requirements, and general information
Accurately process membership enrollments, program registrations, and general account updates, including notes and alerts per all child protection and department guidelines
Answer phones, respond to emails, and support all welcome center operations including membership and registration drives.
Process payments and assist with collection calls
Other administrative or operational tasks as assigned
Provide exceptional customer service to all members, guests, and visitors
Greet and properly check in members and non-members in compliance with all child protection and facility policies, while creating a welcoming and inclusive environment
Build positive relationships and foster member connection to YMCA programs and services
Effectively communicate programs, policies, and upcoming events or initiatives
Handle member concerns professionally, including de-escalation and problem-solving
Conduct facility tours and assist with new member onboarding
Maintain awareness of building activity to ensure safety and policy compliance
Ability to work and support with set up or take down of programs or rentals
Respond to emergencies, alarms, and incidents and complete incident reports as required
Maintain knowledge of facility layout and emergency protocols, including emergency equipment
Ensure all facility areas meet cleanliness standards and contribute to the overall upkeep and presentation of the building
Report maintenance and facility concerns through proper channels
Attend required staff meetings, trainings, and professional development sessions
Support facility operations during peak times and special events
Collaborate with team members across departments to enhance member experience
Maintain strong attendance, punctuality, and accountability to standards of excellence
Relate effectively to diverse groups of people from all social and economic segments of the community while articulating and representing the YMCA’s purpose and mission and demonstrating the YMCA’s character values.