Membership Service, Seasonal Assistant

Atlanta Hawks•Atlanta, GA

3d•Onsite

About The Position

A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do. The Atlanta Hawks & State Farm Arena will be looking for passionate team players to participate in our 2025-2026 Seasonal Assistant Program. The program is designed to give top candidates real-life experience in the sports and entertainment industry, in addition to providing educational and networking opportunities. The Membership Services Seasonal Assistant will have the opportunity to assist Account Executives with touch point, relationship building process with season ticket members. Through the lens of service, our trainee will participate in day-to-day activities in the Membership Services which will include attending client meetings to discuss service needs, gather data for business decisions, and assist in preparing for game day.

Requirements

Post Grad (recent college graduates within 24 months of graduation).
Academic and/or Work experiences related to one or more of the following in Sport Marketing or Management, Business Management or Marketing, or Membership Services or Retention.
Understand importance of flawless customer service.
Passion for sports and live entertainment.
Strong organizational skills, time management skills and attention to detail required.
Strong verbal and written communication skills.
Proficiency with Microsoft Office Software (specifically Outlook, PowerPoint, Excel and Word)
Experience working in a CRM (Customer Relationship Management)
Ability to prioritize and manage multiple tasks/projects.
Ability to work independently without supervision, be self-directed and demonstrate initiative.
Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.
Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
Exhibit good judgment and decision-making skills.
Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.
Reliable transportation is required.

Responsibilities

Assist Membership Services Account Executives with touch point, relationship building process with season ticket members.
Assist with day-to-day activities in the Membership Services department which may include, but is not limited to, assembly of data entry in database systems
Attend select inter-departmental and client meetings to convey service-related items
Assist with on and off court season ticket member assets at games
Assist with set up and execution of Hawks non-gameday events
Providing customer service for season ticket members at Members Service Center on Atlanta Hawks game days