Membership Service Coordinator

COUNTRYSIDE YMCA•Lebanon, OH

12d•$19 - $20•Onsite

About The Position

Countryside YMCA is looking for a Membership Service Coordinator to be the welcoming voice and steady hand connecting our members, staff, and leadership team. This role blends front-line member service with executive-level administrative support, making it a great fit for someone who's organized, discreet, and genuinely enjoys helping people.

Requirements

High school diploma plus 2–3 years of administrative or supervisory experience
Comfort working across platforms like Daxko, Google Workspace, and Paycom
Strong technical aptitude and up-to-date computer skills
A proactive, can-do attitude with genuine empathy for people from all walks of life
Excellent follow-through, time management, and the ability to juggle competing priorities
Outstanding phone and interpersonal communication skills
Solid understanding of (or ability to learn and explain) YMCA policies and procedures
Must pass a criminal background check

Nice To Haves

Nonprofit experience is a plus

Responsibilities

Serve as a warm, professional first point of contact — answering calls and resolving member questions, concerns, and registration issues
Support members with online registration, program transfers, and cancellations
Provide high-level administrative support to the CEO, including managing confidential correspondence and files with discretion and sound judgment
Prepare and maintain minutes for Board of Directors meetings
Manage office operations — ordering supplies, stationery, and overseeing copier/phone maintenance and service
Enter and maintain program data in Daxko, partnering with Program Directors to ensure accuracy and consistency
Step in to support the Front Desk, Welcome Center, and prospective member tours as needed
Assist with fundraising initiatives and special events, including the Annual Campaign
Oversee communication between the North Entry and desk/pool teams
Interview, hire, schedule, and train North Entry and outdoor pool card-check staff; approve time cards and provide schedule coverage during emergencies
Monitor departmental safety and risk items, reporting concerns to your supervisor and the Risk Manager
Take on additional responsibilities as business needs arise