YMCA Arlington - F/T Membership Service Representative

YMCA of Metropolitan Washington•Arlington, VA

2d•Onsite

About The Position

The YMCA of Metropolitan Washington Arlington branch is looking for friendly, energetic, and service-driven Membership Service Representative to serve as the front-facing ambassadors of our organization. If you love helping people, enjoy creating positive experiences, and thrive in a welcoming, fast-paced environment, this is the perfect opportunity for you. At the Y, our front desk is the heart of the community. As a Membership Service Representative, you’ll create meaningful first impressions, build connections with members, and help everyone who walks through our doors feel at home. The MSR plays a key role in support of the YMCA mission by consistently delivering outstanding customer service.

Requirements

Friendly, outgoing, and welcoming personality
Strong communication and interpersonal skills
Ability to multitask and stay organized in a busy environment
Basic computer skills and comfort using digital systems
A team-first mindset and strong sense of responsibility

Nice To Haves

Customer service experience

Responsibilities

Greet members and guests with warmth, professionalism, and enthusiasm
Handles a variety of responsibilities for members and prospective members including sales, tours, renewals, and data entry.
Serving as the key resource point for information regarding branch programs, activities, merchandise, and other general communication needs in providing information by phone or in person.
Responsible for all financial transactions at the registration desk, which may include program registration, authorized disbursements, and merchandise sales.
Support branch events, promotions, and community outreach efforts