YMCA Arlington - P/T Membership Service Representative

YMCA of Metropolitan Washington • Arlington, VA

2d • Onsite

About The Position

The Membership Service Representative (MSR) position reports to the Membership Director. The MSR plays a key role in support of the YMCA mission by ensuring the reliable and consistent delivery of outstanding customer service to members and guests at the front desk of their YMCA branch. The Member Services Representative handles a variety of responsibilities for members and prospective members including membership sales, tours, membership renewals, and data entry. Serving as the key resource point for information regarding branch programs, activities, merchandise, and other general communication needs in providing information by phone or in person. Responsible for all financial transactions at the registration desk, which may include program registration, authorized disbursements, and merchandise sales. Providing outstanding customer service to all members, guests, staff and the community at-large.

Requirements

• Must be at least 18 years of age
• High school diploma
• Clear the local jurisdiction requirements for criminal background check
• Customer service experience

Responsibilities

• Membership sales, tours, membership renewals, and data entry.
• Serve as the key resource point for information regarding branch programs, activities, merchandise, and other general communication needs by providing information by phone or in person.
• Handle all financial transactions at the registration desk, which may include program registration, authorized disbursements, and merchandise sales.
• Provide outstanding customer service to all members, guests, staff and the community at-large.

Benefits

• 10% employer-funded retirement plan with vesting after two years of service and 1000 hours worked each year
• 403(b) employee retirement savings plan
• Free YMCA membership
• Numerous professional development opportunities
• An exciting and collaborative work environment
• The ability to work with creative, talented and diverse individuals

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED