LA Kings - Membership Service Account Executive

AEG Worldwide•El Segundo, CA

2d•Onsite

About The Position

The Membership Service Executive, Ticket Sales & Service is extremely proficient in customer service, retention and cross selling to current LA Kings Season Ticket Members and prospective new fans. This individual will be responsible for developing relationships with Season Ticket Members in order to maximize revenue by renewing season tickets, selling new season tickets, cross selling groups, partial plans, and single seats. New revenue and renewal goals will be set for Executive and tracked regularly.

Requirements

Ability to provide an outstanding level of customer service
Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems
A go-getter, with drive and initiative to succeed and develop a career in the sports and entertainment industry
Ability to support a team environment and adhere to departmental guidelines
Outstanding listening, written, and verbal communication skills, preferably in English
Highly organized, resourceful, detailed-oriented, quick learner and time management skills
Ability to professionally communicate and interact with all levels of management
Ability to professionally handle highly sensitive and confidential information
Ability to provide sales reports and contact status back to management on a daily and weekly basis
Ability to thrive under a competitive sales environment
Ability to consistently re-prioritize based on sales needs
Availability and willingness to work game nights, weekends, holidays, and select ticket sales and public relations events
High School Diploma or its equivalency
A minimum of 0-2 years entry level related work experience

Nice To Haves

BA/BS Degree Preferred
Prior experience working for a professional sport organization in a customer-facing capacity is preferred

Responsibilities

Manage the day-to-day tasks of season ticket accounts by renewing and increasing account revenue
Provide highest level of service excellence
Proactively work to increase customer loyalty, renewal percentages and generate additional revenue for the Club
Provide prompt, thorough, and courteous responses to all inbound customer communication – phone calls, emails, mail, etc.
Respond to all Season Ticket Members needs such as customer service issues, ticket exchange and add-on requests, financial billing, and other ticketing and team-related questions
Conduct high numbers of service & sales calls on a daily basis
Make a minimum number of touchpoints per account per year, including arena & off-site visits
Generate new revenue through referrals, up-selling, and cross-selling
Aggressive prospecting in order to generate new business relationships
Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date
Meet or exceed weekly, monthly, and annual sales goals and activity requirements
Perform “game day” responsibilities, including entertaining clients and prospects, as well as working ticket sales booths and tables