Membership Sales Associate - Thief River Falls Wellness Center
About The Position
The Membership Sales Associate supports the daily operations and customer experience of the Thief River Falls Wellness Center. The role greets members, answers phone calls, keeps membership files and records current, provides information about services and programs, and helps maintain facility cleanliness and operations. It may assist with memberships, access cards, facility tours, activity scheduling, and employee orientation and onboarding competency testing. The associate helps members use exercise equipment safely and correctly, supports entry into wellness programming, and helps place new members in appropriate programs based on exercise experience and health condition. The role also monitors membership attrition, maintains supplies, escalates facility or equipment maintenance concerns, and responds calmly and effectively to emergencies. It requires professional, courteous service, confidentiality, sound recordkeeping, effective communication, organization, problem-solving, and the ability to handle multiple customer and phone inquiries.
Requirements
- Computer skills sufficient to access and enter data and create documents.
- Oral and written communication skills sufficient to follow up on customer questions and use knowledge of service-area and system-wide procedures.
Nice To Haves
- High school diploma or equivalent.
- Previous experience working in a fitness center.
- Basic Life Support (BLS) certification and formal training on LifePak 250 may be required based on facility needs; training will be provided if not obtained at hire.
Responsibilities
- Greet members, answer phone calls, update files, and keep membership records current.
- Provide information about programs, services, facility operations, and activities.
- Assist with new memberships and maintain membership access cards when applicable.
- Conduct facility tours and support a positive client experience.
- Assist members with correct form and technique and the proper use of exercise equipment.
- Schedule fitness center activities as needed.
- Assist with orienting new employees and oversee competency testing for employees onboarding.
- Maintain supplies and escalate facility or equipment maintenance concerns.
- Assist new members with entering existing wellness programming and help qualify and place them in an appropriate entry program based on exercise experience and health condition.
- Support membership retention and be responsible for membership attrition.
- Maintain records and interpret member account and billing information.
- Maintain confidentiality of sensitive information and respond calmly and effectively in emergencies.
- Handle multiple customer interactions and phone inquiries while communicating professionally with members, colleagues, and the public.
Benefits
- Free gym membership.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
