Membership Sales Ambassador Part Time
About The Position
The Membership Sales Ambassador promotes and sells BJ’s membership programs, supporting acquisition, renewals, upgrades, cross-selling, retention, and the overall member experience. The role also provides front-line customer service for membership and co-branded credit card questions, returns, exchanges, product lookups, and order pickups. The ambassador works toward established business goals, resolves member concerns, follows club policies and procedures, and may assist in other departments as needed. Team members are expected to provide friendly, efficient service; support a safe and inclusive environment; work collaboratively; and uphold BJ’s GOLD Member and club standards. Regular, predictable, full attendance is an essential function of the job.
Requirements
- Results-driven, with demonstrated success in achieving goals.
- Regular, predictable, full attendance.
Nice To Haves
- Prior front-line or customer service experience.
- Previous sales experience.
- Basic math skills.
- Computer proficiency.
Responsibilities
- Promote BJ’s value proposition, membership acquisition, retention, member perks, and member experience.
- Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
- Work toward business-established benchmarks and results.
- Maintain a clear understanding of membership options and the co-branded credit card.
- Provide front-line service for membership matters, credit card applications, general questions, issues, merchandise returns and exchanges, product lookups, and pickups.
- Follow tax-exempt and resale membership policies and retention procedures, including monitoring renewals and tax-exempt or resale status.
- Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
- Assist with BOPIC (Buy Online and Pick Up In Club) orders.
- Maintain club policies and procedures and support their application and compliance.
- Uphold GOLD Member and club standards, including greeting and appreciating members, maintaining stocked merchandise and promotional plans, accurate signage, and clean, organized spaces.
- Work as a team, support a safe and inclusive environment, and maintain a friendly, positive attitude.
- Perform other assigned duties, including working in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Three medical plan options, with optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
- 401(k) retirement savings plan with a company match for team members age 18 and older.
- Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
