Membership Rep

Ochsner Health•Harahan, LA

23h•Onsite

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job assumes responsibility for day-to-day operation of Sales/Membership Department, including but not limited to, explaining what the Fitness Center offers as a complete health facility with the goal of selling memberships, connecting members to fitness consultations with goal of retaining members, working with members in areas of their membership needs, following up via phone and email to both new and prospective members, working in area of Corporate Outreach, maintaining required professional educational hours, explaining basics of all programs offered at the Fitness Center for purpose of cross-selling, following proper procedures set by management, consistently monitoring for safety and cleanliness of Membership Dept. and the Fitness Center, and addressing issues in a professional and timely manner with highest level of Customer Service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

Experience working in a team environment.
Must have computer skills and dexterity required for data entry and retrieval of patient information.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard

Nice To Haves

Associates degree

Responsibilities

Explaining what the Fitness Center offers as a complete health facility with the goal of selling memberships
Connecting members to fitness consultations with the goal of retaining members
Working with members in areas of their membership needs
Following up via phone and email to both new and prospective members
Working in area of Corporate Outreach
Maintaining required professional educational hours
Explaining basics of all programs offered at the Fitness Center for purpose of cross-selling
Following proper procedures set by management
Consistently monitoring for safety and cleanliness of Membership Dept. and the Fitness Center
Addressing issues in a professional and timely manner with highest level of Customer Service
Gives tours and sells memberships to the Fitness Center.
Provides excellent customer service.
Adheres to Fitness Center and company Guiding Principles.
Answers phones, gives information, and sets sales appointments.
Follows up on prospective and new members.
Works with other Fitness Center departments and the organization to coordinate events and cross-sell services.
Coordinates corporate membership outreach.
Other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.