Membership Service Rep

YMCA of the Twin Tiers•Olean, NY

1d•Onsite

About The Position

Under the direction of the Membership Director, the Membership Services Representative will work with and for the best interest of the YMCA in offering excellent quality front line customer service to Y members, program participants, fellow employees, and the general public. This position also treats everyone with courtesy, respect and consideration; displays integrity; listens actively and genuinely; communicates in a clear and pleasant manner; embraces differences among people; demonstrates an active willingness to learn and grow; accepts constructive criticism; works cooperatively as a team member. Greets everyone by using names whenever possible; extends thanks whenever appropriate; makes relationship building the number one priority at all times. This position is responsible for ensuring that the mission, purpose, image and core values of the YMCA is conveyed.

Requirements

Excellent interpersonal and problem solving skills.
Ability to connect with people of diverse backgrounds.
Previous customer service, sales or related experience.
Basic knowledge of computers.

Responsibilities

Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
Interview and/or tour prospective members; sell memberships.
Build relationships with members; help members connect with one another and to the YMCA.
Remain knowledgeable about current program areas, activities, and membership information and be able to communicate it properly to our members and the general public.
Complete money transactions/receipts for memberships and program registrations.
Learn and operate DAXKO MemberST system independently.
Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
Attend monthly department meetings and scheduled All-Staff meetings.
Secure sub when unable to fulfill assigned shift and notify supervisor of change. Two weeks advance written notice required to request time off.
Carry out additional assignments and responsibilities as indicated by supervisor.
This job description may not be all-inclusive and duties may be modified when deemed appropriate by the CEO. Employees are expected to perform all other duties as assigned and directed by the CEO.