Membership Receivable Specialist

LMLC OPERATIONS LLC•Bozeman, MT

3d•Onsite

About The Position

The Membership Receivable Specialist position is currently located in YC’s Bozeman Accounting office. The purpose of the position is to manage communication with members regarding their monthly statements and help resolve discrepancies with member credit accounts.

Requirements

High school diploma, GED or vocational training or job-related course work.
Call center or customer support experience.
CRM/enterprise software experience.
Excellent organizational skills with attention to quality and detail.
Very strong written and verbal communication skills.
Proven experience with office management software systems, ERP systems and MS Office.
Valid State Driver’s License
Advanced knowledge of Microsoft Excel
Knowledge of other Microsoft office products – Word, Outlook
Proficiency in the use of relevant accounting software/database sights and Microsoft Office, particularly Excel
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments.
Able to write clearly and legibly.
Able to perform basic math calculations.
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Responsibilities

Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Ability to provide courteous and professional assistance on member and guest inquiries.
Answer incoming phone calls and respond to member emails.
Navigate and maintain member account records within the company’s CRM/billing system as needed.
Act as the primary contact for member billing issues. Work with operations staff to address member questions and ensure the matter is fully resolved.
Apply and track member, prospect, and guest payments accordingly.
Ability to quickly learn the company’s enterprise billing software.
Assist in the setting up of billing items, events, running lodging and other various reports.
Assist in month end closing.
Bill YC members for charges coming from other related clubs.
Generate preliminary statement of charges in Excel for internal accounts (VP’s, investors, directors, departments).
Assist in pulling support/chits and moving charges to appropriate member accounts
Assist in bi-weekly service charge calculation, monthly resort tax, and quarterly accommodation tax.
Perform general office support tasks as needed.
Other projects as necessary; may include assisting with the yearly audit.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy of our Members at all time.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors, managers and directors.
Perform work in a safe and high-quality manner.
Project a favorable image of Yellowstone Club to Members and guests at all times.