Membership Specialist

Disabled American Veterans•Erlanger, KY

2d•Onsite

About The Position

The Membership Specialist will establish and maintain records in the Membership Data Base. This role involves inputting miscellaneous data, comparing data for accuracy, issuing membership cards, managing website access, and evaluating information for compliance with organizational standards. The specialist will also perform complex data entry tasks, handle inbound calls, provide customer service, and communicate with members via email. Additional duties may be assigned by the Membership Manager.

Requirements

Basic knowledge of Microsoft Office applications (Word, Excel, Outlook)
Ability to type accurately at a speed of 55 wpm
Data entry experience required
Excellent aptitude for numbers
Excellent telephone etiquette
Must be versatile
High School diploma or equivalent

Responsibilities

Input miscellaneous data into database (address changes, unclaimed addresses, deceased members)
Compare data with source documents and/or re-enter data in verification format to detect errors
Compile, sort and verify accuracy of data before entering
Issue membership cards, change passwords, provide fraternal officers access to website, navigate Department and Chapter webmasters through the Membership Portal
Evaluate information to determine compliance with standards, using relevant information and individual judgment to determine whether events or processes comply with the National Constitution Bylaws and Regulations
Perform complex phases of data entry (entering money, transferring members, corrections)
Answer inbound calls and assist callers with inquiries
Provide personalized customer service of the highest level
Take appropriate action based on needs of the callers (processing and faxing paperwork, credit card issues; communicating with other departments)
Effectively communicate with members via email
Additional duties as directed by the Membership Manager