Membership Manager (4043)

YMCA of Metropolitan Los Angeles•Los Angeles, CA

13d•$26 - $28•Onsite

About The Position

The Membership & Belonging Manager is responsible for leading the day-to-day execution of membership growth, engagement, and retention strategies at the center. This role ensures consistent implementation of the membership sales process, supports team performance, and delivers a high-quality member experience. The Membership Manager supervises front-line staff, drives daily sales activity, and maintains accountability for follow-up, conversion, and member engagement practices. Working closely with the Belonging Director, this role translates strategy into execution to support membership goals and overall center performance.

Requirements

18 years of age
High school diploma required
2–4 years of experience in membership sales, customer service, or team leadership
Strong communication and interpersonal skills
Ability to coach and support team performance
Strong organizational and follow-up skills
Ability to manage multiple priorities in a fast-paced environment
Current YMCA-Approved Adult & Pediatric First Aid, AED, CPR Certifications or willingness to obtain within 60 days of hire, required.
Must be able to stand for extended periods and lift up to 25 pounds.
Must demonstrate auditory and visual ability to observe and respond to situations in the fitness and membership areas.

Nice To Haves

Bachelor’s Degree preferred
Experience in fitness, nonprofit, hospitality, or related environments preferred
Y-USA Team Leader Certification, preferred

Responsibilities

Lead daily membership sales activity including tours, appointments, follow-up, and enrollment support
Ensure consistent execution of the membership sales process across all staff
Monitor prospective member activity and ensure timely and effective follow-up
Support conversion efforts by coaching staff on tours, engagement, and closing techniques
Assist in achieving monthly membership sales and revenue goals through daily execution
Oversee the tracking and management of all prospective members from initial inquiry through conversion
Ensure all leads (walk-ins, digital inquiries, referrals, outreach) are captured and followed up appropriately
Maintain consistent routines for reviewing pipeline activity and follow-up completion
Monitor conversion performance and identify opportunities to improve outcomes
Support onboarding and engagement efforts to connect members to programs and services
Monitor member participation and assist in re-engagement efforts for inactive or at-risk members
Ensure timely outreach to members to support retention and ongoing engagement
Promote programs and services that enhance the member experience and long-term retention
Supervise, schedule, and support front-line membership staff and coordinators
Provide coaching on sales practices, member engagement, and service standards
Reinforce accountability for daily activity including follow-up, tours, and member interactions
Support training and onboarding of new staff to ensure consistency in execution
Ensure a welcoming, inclusive, and service-oriented environment at all times
Support accurate processing of memberships, program enrollments, and transactions
Maintain operational standards related to member services, safety, and compliance
Assist in coordinating promotions, outreach efforts, and center initiatives
Demonstrate accountability, initiative, and professionalism
Support a culture of teamwork, inclusion, and member-centered service
Contribute to overall center success through collaboration and execution
Attend staff meetings and training as required.
Uphold YMCA policies for safety, supervision, mandated reporting and risk management.
Demonstrate the Six Pillars of Character (Trustworthiness, Citizenship, Respect, Responsibility, Caring and Fairness) as well as the YMCA Core Values of Caring, Respect, Honesty and Responsibility, in all dealings with members, guests, volunteers and fellow staff.
Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness and personal growth.
All other duties as assigned by your supervisor.