Membership Events Manager

The Global Ambassador Hotel•Phoenix, AZ

17h•$65,000 - $70,000•Onsite

About The Position

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination. Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.

Requirements

Bachelor's degree in hospitality management, event management, or related field (or equivalent experience).
2+ years of experience in managing service operations, preferably in the special events industry.
Proven experience in membership management or a related hospitality role.
Strong communication, interpersonal, and networking skills.
Excellent written and verbal communication skills with a professional tone.
Exceptional interpersonal and communication skills to interact effectively with clients, vendors, and staff.
Highly organized with the ability to multitask and manage priorities effectively.
Proficient in relevant software and tools, such as event management software and POS systems, and Microsoft Office. Comfortable learning new technologies and systems quickly.
Ability to work under pressure and adapt to changing event dynamics.
Flexibility to work evenings and weekends.

Responsibilities

Serve as primary point of contact and coordinator for member private events.
Develop contracts, diagrams, service plans, including staffing, equipment, supplies, and timelines, to ensure seamless service delivery.
Liaise with vendors and suppliers to coordinate service-related logistics, such as catering, audiovisual equipment, decor, and rentals.
Oversee event setup, ensuring that service areas, seating arrangements, signage, and other elements are in place according to the event plan.
Maintain open and effective communication with internal partners, event planners, vendors, and restaurant teams to coordinate service requirements, address challenges, and ensure a coordinated and cohesive event experience.
Collaborate closely with other event staff to synchronize service operations with overall event logistics.
Work within allocated budgets, managing service-related expenses effectively. Monitor and control costs, negotiate favorable contracts with vendors, and optimize resource utilization to achieve cost efficiencies.
Conduct post-event evaluations to gather feedback from clients and attendees regarding service quality. Use feedback to identify areas for improvement and implement changes for future events.
Serve as a point of contact for club members by responding promptly to texts, emails, and inquiries with exceptional customer service.
Maintain accurate membership records, feedback logs, and organized member files within the database and member portal.
Provide general administrative support, and complete additional duties as assigned, with flexibility to work varied schedules.
Meet and exceed established sales targets and report on these goals each month.
Assist with member programming.