Membership Events Manager

Garden of the Gods Resort and Club•Colorado Springs, CO

1d•Onsite

About The Position

Responsible for tasks related to member recruitment, retention, member events and service. Assists the Director and Assistant Director of Membership with other assignments as needed. This role requires knowledge of resort and guest room facilities/services, processing membership applications, managing member status changes, preparing reports, updating the member database, creating/updating member ID cards, preparing membership materials, coordinating and attending Membership Events, processing gift certificate donation requests, and facilitating reservations for members. The position also involves maintaining a flexible schedule, managing multiple projects, problem-solving, and ensuring accuracy in record-keeping. The Membership Events Manager is expected to practice safety standards, deliver excellent service, and foster cross-departmental communication.

Requirements

Familiarity with HTML/CSS Email Design
Database Management
Microsoft Word Proficiency
Working knowledge of Adobe Creative Suite or similar product line, a plus.
Self-motivated with an interest in the hospitality, Club, Membership field(s).
Excellent verbal and written communication skills.
Persistent attention to detail.
Bachelor's Degree in Communications, Hospitality or related field preferred.
Minimum two years of membership experience.
Valid Driver's License
CPR Certification
Food Protection Manager Certification
Food Handler Certification
Alcohol Server/Seller Certification
Continuous use with a Computer and Keyboard

Nice To Haves

Working knowledge of Adobe Creative Suite or similar product line

Responsibilities

Knowledgeable in resort and guest room facilities/services.
Answer phone calls and assist with all walk up membership requests.
Process all membership applications and facilitate the new member approval process.
Process member status change and resignation requests.
Prepare monthly sales and membership reports to include statistical and functional reports as required by membership & accounting departments.
Update and maintain Jonas Member database.
Create and/or update member ID cards and register them in JONAS and SALTO.
Prepare and assemble all membership materials to include sales packets and letters.
Coordinate and schedule meetings as needed.
Coordinate, organize and attend Membership Events.
Process and log gift certificate donation requests.
Facilitate dining, spa, golf, racquet sports and room reservations for members.
Maintain a flexible weekly schedule to work various hours and shifts as needed.
Ability to manage multiple projects at once, problem solve and overcome obstacles to reach a solution.
Extremely detail oriented, record keeping required to ensure accuracy for current and future requests from members.
Practice safety standards and report any unsafe conditions to the Director of Membership.
Deliver "I Am Proud" service standards and department-specific signature touch points.
Establish cross-departmental channels of communication among teammates that are consistent and complete.
Assist other departments with member communication efforts.
Tackle new projects and requests with enthusiasm and a "Can Do" attitude.
Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
Provide extraordinary service that is "Enriching by Nature."
Embrace, embody, demonstrate, and encourage wellness and the Strata virtues through interactions, performance, and commitments.
Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
Be empowered to make things go right if they go wrong.
Give the guest/member a fond farewell.
Address feedback by utilizing the LEARN Model.
Demonstrate a professional appearance and be attentive to what matters most.
Comply with company policies and procedures.
Observe and adhere to safety guidelines.
Perform other duties as assigned.
Interface positively with other departments, offering assistance when needed.
Displays care in use of equipment and maintains an organized and professional work environment.