Membership Engagement Manager

FORTH Hotel and Club•Atlanta, GA

About The Position

Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We are seeking a highly motivated and guest-focused individual to join our team as a Guest Experience Manager. As a Guest Experience Manager, you will play a pivotal role in ensuring that our guests have unforgettable stays and create lasting memories. If you have a natural talent for hospitality, excellent communication skills, and a genuine desire to exceed guest expectations, this is an exciting opportunity to make a significant impact and be part of our dedicated team. As a Guest Experience Manager, you will have the opportunity to lead a team dedicated to providing unparalleled guest service, create memorable experiences, and contribute to the success of our hotel. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth. Join our team and be part of a culture that values excellence, teamwork, and exceptional guest service. Apply now to join our dynamic and passionate team as a Guest Experience Manager and help us create unforgettable moments for our guests.

Requirements

Bachelor's degree in Hospitality Management or related field preferred
Previous experience in guest services or hotel management
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Proven ability to deliver exceptional guest service
Attention to detail and the ability to multitask in a fast-paced environment
Proficient in hotel management software and technology
Positive attitude and passion for creating memorable guest experiences

Responsibilities

Oversee and manage all aspects of guest relations and services
Ensure the highest level of guest satisfaction throughout their stay
Proactively address guest inquiries, concerns, and special requests
Train and supervise the front desk and guest services team
Implement and maintain guest service standards and procedures
Monitor and respond to guest feedback and reviews
Collaborate with other departments to enhance the overall guest experience
Identify opportunities for improvement and implement strategies to enhance guest satisfaction